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  • How are reviewers describing this item?
    great, five, cx, short and magic.
  • Our engine has profiled the reviewer patterns and has determined that there is high deception involved.
  • This product had a total of 11 reviews as of our last analysis date on Aug 15 2017.
Reviews Summary

Makes you wish every customer experience could be as great as those described in the book, but more importantly, inspires and provides practical guidance on how an organization can create the magic wand experience for their customers

Put off reading it, but quick and easy read

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