TOP PRODUCT
What does this mean?
Ask Fakespot Chat questions about this productAlpha
Initializing Fakespot Chat
System error,
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found
Overview
- How are reviewers describing this item?
great, good, helpful and everyday. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 34 reviews as of our last analysis date on Feb 14 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Dealing with customers on a regular basis puts even the consummate service professional in challenging situations far too often
Posted by a reviewer on Amazon
Theres something here for everyone
Posted by a reviewer on Amazon
How to defuse volatile situations before they happen
Posted by a reviewer on Amazon
Bottom line is 99 of the time the processes outlined in the book will work
Posted by a reviewer on Amazon
I would recommend this book to anyone who works with the public face to face or via phone
Posted by a reviewer on Amazon
I realized i used a lot of trigger words that would only further anger them and had no idea
Posted by a reviewer on Amazon
I come away from bad phone calls customers are usually already irritated when they come to my line a bit more peacefully
Posted by a reviewer on Amazon
Wow do i wish this book had been available when at the tender age of 27 i was thrown to the sharks managing the first level of customer support for a technical analysis software firm
Review Count History
Price History
Ask Fakespot Chat questions about this productAlpha
Initializing Fakespot Chat
System error,
Add detailed feedback
Message
Loading suggested questions
Suggested Questions
Suggested Questions
No suggested questions were found
