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Overview
  • How are reviewers describing this item?
    great, good, helpful and everyday.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 34 reviews as of our last analysis date on Feb 14 2020.
Details

BETA

Most positive reviewquestion

Perfect guide to customer service

Least positive reviewquestion

Not enough review data to provide meaningful insight.

Most authentic reviewquestion

Used it for work in the service industry. Great advise and easy to understand. Good examples of what to say and do.

Least authentic reviewquestion

Not enough review data to provide meaningful insight.


Helpful Insights

BETA

    Posted by a reviewer on Amazon

    Dealing with customers on a regular basis puts even the consummate service professional in challenging situations far too often.


    Posted by a reviewer on Amazon

    There's something here for everyone.


    Posted by a reviewer on Amazon

    How to defuse volatile situations before they happen.


    Posted by a reviewer on Amazon

    Bottom line is, 99% of the time, the processes outlined in the book will work.


    Posted by a reviewer on Amazon

    I would recommend this book to anyone who works with the public, face to face or via phone.


    Posted by a reviewer on Amazon

    I realized i used a lot of trigger words that would only further anger them, and had no idea.


    Posted by a reviewer on Amazon

    I come away from bad phone calls (customers are usually already irritated when they come to my line) a bit more peacefully.


    Posted by a reviewer on Amazon

    Wow do i wish this book had been available when, at the tender age of 27, i was thrown to the sharks managing the first level of customer support for a technical analysis software firm.

Review Count History
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Price History
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