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Highlights
Quality
I am very pleased with the customer service
Very easy to put together very sturdy and absolutely beautiful
We were very impressed overall with this product
We love the features but were disappointed that the firebox shown for the product did not have the outside screen included in the box
Shipping
The fireplace was to initially arrive december 1st we ordered on 1118 and received 1121 wow that was fast
Packaging/appearance
Packaging was good pieces were labeled accurately instructions were clear and it was easy to assemble with two people
Competitiveness
This store had a backorder of 10 months before it could be shipped
Overview
- How are reviewers describing this item?
great, easy, nice, front and pleased. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 58 reviews as of our last analysis date on Nov 9 2021.
Helpful InsightsBETA
Posted by a reviewer on Amazon
We love the features but were disappointed that the firebox shown for the product did not have the outside screen included in the box
Posted by a reviewer on Amazon
For now it is being propped up by an old college textbook
Posted by a reviewer on Amazon
I would also tell you to avoid putting on the back panels of the cabinet sections if you want to hide your equipment wires as theres no way to really access the back of the unit once its in the corner
Posted by a reviewer on Amazon
I noticed a crack in the wood reported it and they responded within a day with 3 options to remedy replacement part 10 discount on price or return and replace
Posted by a reviewer on Amazon
The media could not be loaded
Posted by a reviewer on Amazon
When scooting to location two front legs came off
Review Count History
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