Posted by a reviewer on Amazon

This book contains excellent material which shows what way to look if you want to increase your productivityprofitability

Posted by a reviewer on Amazon

The whole approach is very customeroriented which makes it possible to avoid distinguishing between manufacturing and service businesses and thus getting lost in irrelevant details

Posted by a reviewer on Amazon

I found very useful the idea that quality should be observed in all business activities not only customerspecific e

Posted by a reviewer on Amazon

If this is neglected then the firm simply does not know the true cost of quality

Posted by a reviewer on Amazon

After all everything boils down to money and thats the only real indicator of performance

Posted by a reviewer on Amazon

Thanks to this many authors argue that the book message is not entirely correct but the point is that some of its statements should not be taken literally

Posted by a reviewer on Amazon

I rate that book with 4 stars only because of readability which could be better

Posted by a reviewer on Amazon

The ancient greeks always told the man crossed the lethes river and since that moment lost their references and direct hot line with the cosmos