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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Sold by Renee Evenson
Company Product Reviews Grade:A

In category Processes & Infrastructure


Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews


Analyzed on:Jul 13, 2016
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You can trust the reviews of this product.

4.652727

Analysis overview

Our engine has discovered that over 90% high quality reviews are present.
This product had a total of 27 reviews on Jul 13 2016.
Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
Our engine has determined that the review content quality is high and informative.
Interesting tidbit: the most used word by reviewers is book.
How are reviewers describing this item?
great, difficult, good, most and helpful.

Reviews summary

I am slowly studying this book to improve my customer service skills on the phone

This is a great reference book like it the book offers clear and useful pieces of advice how to act and what to exactly to say in the most common customer service situations

These powerful phrases work - i'm seeing excellent results for those customer service agents that have elected to use the recommended guidelines included in the book

Renee evenson's powerful phrases for effective customer service provides customer service representatives with a handy and valuable cheat sheet of positive phrases that they can use in any customer situation ranging from everyday transactional calls to dealing with the most difficult customer



Review Count

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[["book", 32], ["customer", 27], ["service", 22], ["situations", 14], ["customers", 9], ["great", 9], ["phrases", 8], ["how", 6], ["difficult", 5], ["from", 5], ["good", 5], ["work", 5], ["improve", 5], ["may", 4], ["read", 4], ["employees", 4], ["those", 4], ["recommend", 4], ["most", 4], ["helpful", 3], ["retail", 3], ["author", 3], ["scenarios", 3], ["who", 3], ["business", 3], ["interactions", 3], ["behaviors", 3], ["their", 3], ["words", 3], ["dealing", 3], ["situation", 3], ["provides", 3], ["our", 3], ["share", 3], ["powerful", 3], ["every", 3], ["excellent", 3], ["representatives", 3], ["common", 3], ["act", 3], ["advice", 3], ["like", 3], ["phone", 3], ["skills", 3], ["perhaps", 2], ["basic", 2], ["industry", 2], ["helped", 2], ["easy", 2], ["key", 2], ["principles", 2], ["encounter", 2], ["clearly", 2], ["things", 2], ["found", 2], ["rep", 2], ["geared", 2], ["experienced", 2], ["learned", 2], ["practical", 2], ["general", 2], ["moment", 2], ["many", 2], ["someone", 2], ["sure", 2]]

Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews




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