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Overview
  • How are reviewers describing this item?
    great, difficult, good, most and helpful.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 27 reviews as of our last analysis date on Jul 13 2016.
Reviews Summary

I am slowly studying this book to improve my customer service skills on the phone


This is a great reference book like it the book offers clear and useful pieces of advice how to act and what to exactly to say in the most common customer service situations


These powerful phrases work - i'm seeing excellent results for those customer service agents that have elected to use the recommended guidelines included in the book


Renee evenson's powerful phrases for effective customer service provides customer service representatives with a handy and valuable cheat sheet of positive phrases that they can use in any customer situation ranging from everyday transactional calls to dealing with the most difficult customer

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