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I am slowly studying this book to improve my customer service skills on the phone
This is a great reference book like it the book offers clear and useful pieces of advice how to act and what to exactly to say in the most common customer service situations
These powerful phrases work - i'm seeing excellent results for those customer service agents that have elected to use the recommended guidelines included in the book
Renee evenson's powerful phrases for effective customer service provides customer service representatives with a handy and valuable cheat sheet of positive phrases that they can use in any customer situation ranging from everyday transactional calls to dealing with the most difficult customer