This resort is fabulous,it is what it says on the tin,from arriving to leaving, quality,service, Cleanliness, unbelievable,I wa...  Read More

This resort is fabulous,it is what it says on the tin,from arriving to leaving, quality,service, Cleanliness, unbelievable,I want to ,a big thanks to all our food restaurants,waiters,servers, quality,and a special mention for the Asian restaurant,and head chef Guillermo Ruizz@the Klay Alay,the best food we have ever tasted Thank u  Read Less

Resort was recommended by our travel agent. Our fourth trip to an all inclusive resorts in Mexico in past 2. 5 years. Previous ...  Read More

Resort was recommended by our travel agent. Our fourth trip to an all inclusive resorts in Mexico in past 2. 5 years. Previous stays at Grand Bahia Coba and Tulum, and Bluebay. The staff, food, and grounds are excellent. All the staff are very courteous, professional, and friendly. Lorenzo (Driftwood) and Manuel Palma (Beach Butler) were awesome. They both went the extra mile to make our stay very enjoyable. The food here is the best of all the four resorts we have been to. The restuarants and room service are top notch. Discovered that the room service menu is not offered in any of the restuarants, which was fine, it was still very good. The grounds here are gorgeous. The staff is working all the time to maintain them. We spent a lot of time by the beach in the Bali beds. We were not impressed by our room. The rooms are noisy! We stayed on the fourth floor. You hear a door closing or someone talking / partying at most hours of the day and night. The room had signs of wear. Patio door was difficult to open. Reading lights by bed needed replacing. Entrance door was broken at bottom and appeared to be that way for awhile. We did not once use our swim up balcony pool. The entire time we only saw one person using theirs. The biggest problem with the swim up is it does not get any sun. Based on our research and from speaking to others, our next visit will be to either the Grand Bahia Akumal or El Dorado Royale. We are seeking that next level with a luxury vacation.  Read Less

We chose this resort for my Birthday trip and our expectations were exceeded. I've been to more than 20 resorts in Mexico and h...  Read More

We chose this resort for my Birthday trip and our expectations were exceeded. I've been to more than 20 resorts in Mexico and have usually been a bit disappointed by the quality of the accommodations and food but not this one. The rooms are gorgeous with amazing views and decor. Beds are very comfortable and room very clean. Only negative is the A/C in that it is freezing cold at the highest temp. and if you open the door the floors get very wet so we kept it cold until we went to sleep and turned it off. Service was mostly excellent and the food delicious. I was wary of the food as we went to Sandals in Barbados last year and the food was average at best. All the restaurants were very good other than the Asian one which had beautiful ambiance but the food we didn't care for. The Mexican restaurant and Ventura was our server and he was fun and very attentive. Breakfast buffet is standard but good. The resort is larger than we expected so you have to take the golf card shuttle but the wait was very short. On my birthday we ordered a bottle of red wine but discovered the next night that the all inclusive house red and chardonnay were very good which is not common. Pools are nice but not easy to find a lounge chair so we waited and eventually would get a couple. The beach unfortunately is filled with seaweed which is an issue in the Caribbean now. Last year in Barbados we had the same problem. The resort also is about an hour outside of the hotel row area which we liked.   Read Less

Family trip, it is a great hotel, day and night activities are very fun, the pool is spectacular and the entertainment team is ...  Read More

Family trip, it is a great hotel, day and night activities are very fun, the pool is spectacular and the entertainment team is very funny Claudia, Adrian, Juan and Fercho treated us amazing we will return only for them  Read Less