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Overview
- How are reviewers describing this item?
difficult, great, easy, best and many. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 74 reviews as of our last analysis date on May 17 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Its not going to give you much advice on how to deal with a raving jackss at work
Posted by a reviewer on Amazon
Cannot believe this great work doesnt have more reviews
Posted by a reviewer on Amazon
People are really missing out
Posted by a reviewer on Amazon
William ury does also give the course dealing with difficult people and difficult situations at the program on negotiation pon at harvard law school
Posted by a reviewer on Amazon
Contentoverview negotiating with difficult peoplestep 1 go to the balcony dont react keep your eyes on the prizeo identify your interestso identify your batnao decide if your should negotiateo stay focused on your goal name the game buy time to thinko pause and say nothingo rewind the tapeo take a timeouto dont make important decisions on the spotstep 2 step to their side disarm them listen activelyo give your opponent a hearingo paraphrase and ask for corrections acknowledge the point the persono acknowledge your opponents feelingso offer an apology agree wherever you cano agree without concedingo accumulate yeseso tune in to your opponents wavelength acknowledge the persono acknowledge his authority and competence express your views without provokingo dont say but say yes
Posted by a reviewer on Amazon
Ando make i statements not youstatementso step up for yourselfo acknowledge your differences with optimismstep 3 dont reject
Posted by a reviewer on Amazon
My profile 42 yo sales engineer
Posted by a reviewer on Amazon
This approach is not ivorytowered inspirired its based on very concrete situations and it calls for leaderhip qualities that are assumed by default since you are your own worst enemy
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