Didn't think it was going to be as powerful as it is and it holds a charge for a long time I love it great product

Didn't think it was going to be as powerful as it is and it holds a charge for a long time I love it great product  Read Less

**UPDATE**The customer service department reached out to me after my review and initiated another return/exchange. After furth...  Read More

**UPDATE**The customer service department reached out to me after my review and initiated another return/exchange. After further communication with Amy in their customer service department they are going to forward the complaint of the design from me to the manufacturer and product team. The customer service and willingness to stand behind their sale even if it includes multiple exchanges is why I changed my review from two to four stars. The product itself receives a two still until the design flaw in the remote is corrected. I bought this after reading mixed reviews and was initially happy with it. However a couple months after having it the remote broke. I emailed the company and they apologized and offered to send a new remote out. Well there was a hiccup in their warehouse and my replacement was not sent so I emailed again and they apologized and got it out to me. Well at the four month mark the darn remote broke again. This time I took the button cover off because that's what is breaking, the transmitter button. It gets pushed in and I couldn't understand why because Inwas so careful to avoid this after the first one broke. Well the problem is that the tiny white button (at the top of the hole, not the center metal square) is too far up in the button area so every time the button is pressed it just gets weaker and weaker because the bottom portion is not supported by anything behind it. So I can reach the white button with my nail and I know this will just continue to happen so I just kept the remote and did not contact the company again. Well here I am at the five month mark and two days in a row the collar battery died in an hour, now on day three it's just dead and not working. So needless to say I'm disappointed because this collar seemed very hopeful at first use.  Read Less

This worked great on my very stubborn black lab. I've never ever used the shock function, and despite that, sometimes all I hav...  Read More

This worked great on my very stubborn black lab. I've never ever used the shock function, and despite that, sometimes all I have to do is show her the remote and she listens. I bought this in September and unfortunately the remote stopped working. The company/seller contacted me immediately and replaced it for me. This is great for training and getting your dog to listen, but it only lasted a little over 2 months before it broke. By far the best customer service department I have dealt with.  Read Less