Posted by a reviewer on Amazon

Once logs are broken in burns clean

Posted by a reviewer on Amazon

There was a smell the first night but the manual said there would be

Posted by a reviewer on Amazon

I had it installed by a licensed plumber

Posted by a reviewer on Amazon

So i started out by reading the reviews about how these units seem to regularly arrive brokendamaged and how the pipe fittings are often loose and leak gas

Posted by a reviewer on Amazon

Also most of the other gas fireplace log sets had the same types of reviews

Posted by a reviewer on Amazon

Amazon did accommodate for the damage monetarily

Posted by a reviewer on Amazon

Luckily the pipes themselves had no damage at all though which was a miracle considering the poor packaging quality

Posted by a reviewer on Amazon

Everything in the box just jostled around like rocks in a box during transport