Posted by a reviewer on Amazon

I was disappointed to find out my unit wasn't working and contacted frank through the pursteam website chat function.

Posted by a reviewer on Amazon

I gave him an outline of what i had done to try to get the unit working and he swiftly informed me that the unit was likely defective, by the next day a replacement was en route at no charge to me.

Posted by a reviewer on Amazon

I emailed pursteam and asked if i could purchase a replacement plug because without it, the steamer is useless.

Posted by a reviewer on Amazon

I unboxed it last week to be put together and the rods were damaged and could not be used properly and one of the clips had broken.

Posted by a reviewer on Amazon

The seller went way above and beyond what was necessary to make this right and sent me a new steamer and also refunded my money.

Posted by a reviewer on Amazon

We bought this for home, but specifically took it to our wedding weekend to use on suits and dresses for bridal party.

Posted by a reviewer on Amazon

You'd get great steam for a while and then it would fizzle out and you had to wait to get more steam.

Posted by a reviewer on Amazon

It is also less expensive than others we looked at, including rowenta.