What does this mean?Highlights
Quality
I believe that the concepts framed on this book associated with the ones on the ultimate question from fred reichheld puts us c... Read More
Shipping
I cant make a comment regarding the actual contents of the book since it was purchased for a class requirement but the shipping... Read More
I have just received my new book after almost 30 days long waiting for its arrival due to international shipping
Competitiveness
Jeanne bliss tells ceos and leaders exactly how to make customers the center of the business
This book is for organizations that are truly interested in focusing on their customers
Overview
- How are reviewers describing this item?
chief, great, right, practical and many. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 32 reviews as of our last analysis date on Dec 2 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
That said it took almost 5 weeks to come from canada to canada from a shipping stand point
Posted by a reviewer on Amazon
In addition to provide tons of practical advice and really usable working materials the book can also be used as an eyeopener at the board and clevel to make them aware of how a chief customer officer is a key strategic function which cannot be delegated down to the customer service department
Posted by a reviewer on Amazon
For more on this subject see my blog
Posted by a reviewer on Amazon
The roadblocks silo issues and lack of ceo commitment to customers
Posted by a reviewer on Amazon
Jeanne bliss then tells us how to go deal with it successfully so we can finally get customers on the radar screen and as a business priority
Posted by a reviewer on Amazon
It is always about the client and yet organizationally no one puts enough emphasis on the client voice within organizations
Posted by a reviewer on Amazon
I cant make a comment regarding the actual contents of the book since it was purchased for a class requirement but the shipping and overall look of the book is excellent
Posted by a reviewer on Amazon
Customers refuse to buy from companies that render unsatisfactory service and ignore their complaints
Review Count History
