Posted by a reviewer on Amazon

Bought exact same new one

Posted by a reviewer on Amazon

I discovered only at the very end as i put the final pieces on that one of the small metal pieces was broken

Posted by a reviewer on Amazon

It was almost a week before i got some kind of response the website wasnt terribly clear what information to include so the customer rep just asked for more information

Posted by a reviewer on Amazon

Its not been almost another full week and ive received no response

Posted by a reviewer on Amazon

All im hoping is to get a replacement part for the one that arrived broken

Posted by a reviewer on Amazon

Ive tried leaving a message on their website and calling and so far im not impressed by the responsiveness of the customer service of kidkraft

Posted by a reviewer on Amazon

They did help me over the phone much more than through any other means

Posted by a reviewer on Amazon

It’s soft close feature is great although it still makes quite the noise when shut