Not a single mark or scratch on the phone. The only real flaw of this iphone is the touch keyboard.

First time buying a refurbished iphone directly from amazon. High quality reasonable priced option to new from apple. Buying cellphones on amazon, there is a key factor we all need to know, it is - i only buy it sold by amazon.

"this phone looks brand new.

Exchange through apple is onerous and sending it back to amazon is not worth it as the price has gone up. Amazon very poor customer service. Absolutely unacceptable. It could take up to 30 days plus another 7 for a refund.

Samsung has created a clunky, unintuitive ui that makes even basic functions complicated. Samsung keeps pushing their cloud and their integration, trying to force users into creating a samsung account. Bottom this phone is a $1200 disappointment.