The bass control only effects the subwoofer and treble does nothing. The sound bar has no midrange and only annoying high pitched treble. The current one has very annoying connectivity issues with both audio and video.

Granted, roku is a bit pricy when compared to other brands, but with the simplicity and ease of setup, plus their support…. Super simple and has the same theater sound as a $5000 system. The remote now controls my samsung tv. Great color is as describ...  Read More

The only means to contact them is via their chat function. Save yourself the headache and avoid roku products.