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Overview
  • How are reviewers describing this item?
    great, here, friendly, awesome and first.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 23 reviews as of our last analysis date on Aug 4 2017.
Reviews Summary

{"reviewer_id":"D64135EC6E9BC6CB60AC40188808D0D8","reviewer_name":"Trvln Man","review_text":"I booked a three night stay using rewards recently, and have stayed at the \"big brother\" Hyatt down the street many times. I was super impressed with the Hyatt Place, so much so that this may be our new go-to place on our periodic Honolulu visits. The service was consistently and amazingly friendly, and the location is terrific. As a Globalist, I received a welcome message ahead of time, and an upgrade to a great room on arrival. We really enjoyed our stay, and are already working on plans to return. Thank you to Lisa at the front desk, Bryan P, the breakfast crew, and the underrecognized but vital housekeeping and bell staff who really make the place hum. You are all awesome!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8857937399999999,"sentiment_breakdown":[["I booked a three night stay using rewards recently, and have stayed at the \"big brother\" Hyatt down the street many times.",["positive",0.9002553]],["I was super impressed with the Hyatt Place, so much so that this may be our new go-to place on our periodic Honolulu visits.",["positive",0.94252443]],["The service was consistently and amazingly friendly, and the location is terrific.",["positive",0.95764565]],["As a Globalist, I received a welcome message ahead of time, and an upgrade to a great room on arrival.",["positive",0.98019695]],["We really enjoyed our stay, and are already working on plans to return.",["unknown",0.50811535]],["Thank you to Lisa at the front desk, Bryan P, the breakfast crew, and the underrecognized but vital housekeeping and bell staff who really make the place hum.",["positive",0.9376784]],["You are all awesome!",["positive",0.9741401]]],"reviewer_fake_points":-110}


{"reviewer_id":"E3C06477348B927CA71545A67D1CAFAF","reviewer_name":"Rebecca F","review_text":"2 minutes walk to Waikiki beach. Basically within walking distance to everything! Will definitely stay again. The only thing is next time I will need check is gradweek. They hosted gradweek at the hotel so there was a bunch of teenagers running around. Some were slightly disruptive but overall ok. So check before you book.","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.8220603785714286,"sentiment_breakdown":[["2 minutes walk to Waikiki beach.",["positive",0.87163424]],["Basically within walking distance to everything!",["unknown",0.75937706]],["Will definitely stay again.",["positive",0.931807]],["The only thing is next time I will need check is gradweek.",["positive",0.8708916]],["They hosted gradweek at the hotel so there was a bunch of teenagers running around.",["positive",0.8346107]],["Some were slightly disruptive but overall ok.",["unknown",0.7183103]],["So check before you book.",["unknown",0.76779175]]],"reviewer_fake_points":20}


{"reviewer_id":"966640AE4CB696C882D08C433D6C880D","reviewer_name":"Explore13341883941","review_text":"I booked our hotel 6 months in advance, specifically with an \"ADA\" room containing a bathtub as we were traveling with small children. The check in process was absolutely horrible, our \"upgrade\" didn't had a tub even though I specified before we went upstairs. We had to go back down, spend another 30+ minutes requesting room that did have one, as the room we specifically booked wasn't available (seriously?!). We were told we could stay in that room for one night then we had to move to a different room for the duration of our stay which was ridiculous. We asked for a baby crib to be sent up to the first nights room while we were waiting to get the keys and it wasn't there when we got up, had to wait 40+ minutes. The valet parking cost went up after I booked my stay but before I checked in and they tried to charge me more, but the manager overrode that. We were offered extra Hyatt points for forgoing daily housekeeping, at check out the employee knew nothing about this and we had to wait for a manager approval to get it. \nI would NOT stay here under any circumstances again. Save your troubles and book at the nicer Hyatt down the street on Waikiki. The valet parking charge is now outrageous (and required to park at the hotel), the resort fee is high for no nice amenities (pool is tiny and laughable), and the employees are not helpful nor knowledgeable about their own hotel policies ($5 daily drink credit for being a member, etc.). ","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6898888008333334,"sentiment_breakdown":[["I booked our hotel 6 months in advance, specifically with an \"ADA\" room containing a bathtub as we were traveling with small children.",["unknown",0.73477393]],["The check in process was absolutely horrible, our \"upgrade\" didn't had a tub even though I specified before we went upstairs.",["unknown",0.75693256]],["We had to go back down, spend another 30+ minutes requesting room that did have one, as the room we specifically booked wasn't available (seriously?",["positive",0.887923]],[").",["unknown",0.7262605]],["We were told we could stay in that room for one night then we had to move to a different room for the duration of our stay which was ridiculous.",["unknown",0.63294184]],["We asked for a baby crib to be sent up to the first nights room while we were waiting to get the keys and it wasn't there when we got up, had to wait 40+ minutes.",["unknown",0.65996295]],["The valet parking cost went up after I booked my stay but before I checked in and they tried to charge me more, but the manager overrode that.",["unknown",0.62830454]],["We were offered extra Hyatt points for forgoing daily housekeeping, at check out the employee knew nothing about this and we had to wait for a manager approval to get it.",["unknown",0.6812631]],["I would NOT stay here under any circumstances again.",["negative",0.23090127]],["Save your troubles and book at the nicer Hyatt down the street on Waikiki.",["unknown",0.71293825]],["The valet parking charge is now outrageous (and required to park at the hotel), the resort fee is high for no nice amenities (pool is tiny and laughable), and the employees are not helpful nor knowledgeable about their own hotel policies ($5 daily drink credit for being a member, etc.",["positive",0.90020317]],[").",["unknown",0.7262605]]],"reviewer_fake_points":40}


{"reviewer_id":"022DA306C623FF767D96B25B49840673","reviewer_name":"Explore34360382657","review_text":"When we arrived, the room we were placed in was very small and not clean at all. We requested to upgrade. they accommodated at a discounted rate. New room was much nicer. Small pool, but decent breakfast.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7506548160000001,"sentiment_breakdown":[["When we arrived, the room we were placed in was very small and not clean at all.",["unknown",0.3348555]],["We requested to upgrade.",["unknown",0.6741253]],["they accommodated at a discounted rate.",["positive",0.80403453]],["New room was much nicer.",["positive",0.96856815]],["Small pool, but decent breakfast.",["positive",0.9716906]]],"reviewer_fake_points":40}

Review Count History
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