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Overview
  • How are reviewers describing this item?
    great, here, best, new and thorough.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 78 reviews as of our last analysis date on Jul 29 2017.
Reviews Summary

{"reviewer_id":"1ED0035F3900D9263E22094A3A1792E6","reviewer_name":"Laura L","review_text":"OMG I booked this hotel as part of my Fifty and fabulous birthday in Paris based on the Crowne Plaza name. What a deception!!!!!! Our room was terribly hot and we were offered a tiny desk fan to cool the room. Finally I said that was unacceptable and they moved us to another room. Well, there is construction throughout the hotel and things seemed half done. We had a half a door on the shower and water would leak on the floor. Twice, a housekeeper had to come because the water was overflowing onto the bathroom floor and seeping into the bedroom. I slipped on the wet floor and broke my toe because of this. I had to walk around Paris for an entire week with a broken toe. The front of the hotel is not what is pictured at all. There were homeless people sleeping out front during the evening and no security from the hotel to greet you and make sure you got in safely. The hotel staff warned us to beware of pickpockets. After all these fiascos, the only compensation they offered was one breakfast buffet. Nothing else. I was very disappointed by this hotel. There were wires and ladders everywhere. We couldn't get another hotel as it was Spring break and everything was booked. The woman at the reception that tried to help us was Aida. She was very sweet and I really hated to bother her with my complaints but this hotel should NEVER have guests while under construction. They didn't even have a business center or computer available for guests to print boarding passes.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6466443830000002,"sentiment_breakdown":[["OMG I booked this hotel as part of my Fifty and fabulous birthday in Paris based on the Crowne Plaza name.",["positive",0.9445234]],["What a deception!",["negative",0.09188749]],["Our room was terribly hot and we were offered a tiny desk fan to cool the room.",["positive",0.90256715]],["Finally I said that was unacceptable and they moved us to another room.",["unknown",0.6135658]],["Well, there is construction throughout the hotel and things seemed half done.",["positive",0.903906]],["We had a half a door on the shower and water would leak on the floor.",["positive",0.9040504]],["Twice, a housekeeper had to come because the water was overflowing onto the bathroom floor and seeping into the bedroom.",["positive",0.9241361]],["I slipped on the wet floor and broke my toe because of this.",["positive",0.92576486]],["I had to walk around Paris for an entire week with a broken toe.",["unknown",0.6484999]],["The front of the hotel is not what is pictured at all.",["negative",0.26775923]],["There were homeless people sleeping out front during the evening and no security from the hotel to greet you and make sure you got in safely.",["unknown",0.7409386]],["The hotel staff warned us to beware of pickpockets.",["unknown",0.45272288]],["After all these fiascos, the only compensation they offered was one breakfast buffet.",["positive",0.7924233]],["Nothing else.",["unknown",0.62288916]],["I was very disappointed by this hotel.",["negative",0.06249329]],["There were wires and ladders everywhere.",["unknown",0.5794044]],["We couldn't get another hotel as it was Spring break and everything was booked.",["positive",0.8824065]],["The woman at the reception that tried to help us was Aida.",["unknown",0.3706524]],["She was very sweet and I really hated to bother her with my complaints but this hotel should NEVER have guests while under construction.",["positive",0.9136162]],["They didn't even have a business center or computer available for guests to print boarding passes.",["unknown",0.3886806]]],"reviewer_fake_points":55}


{"reviewer_id":"A99FC298C4BDDFD3B04AFDB4AD359383","reviewer_name":"Runningmom","review_text":"Expedia did the state there was some construction and renovation this was on another level. It was a grossly misrepresented. When we arrived at 11 PM on Saturday evening we were met with riots in the Square in front of the hotel and trash everywhere. Immediately making us feel unsafe. Front desk agents say that’s a typical Saturday. Even before we walked in as the pictures I posted below show there wasn’t even a formal entrance. We arrived at night to find a homeless person sleeping in the doorway of the entrance. Imagine what I looked like at night. And we finally found the courtyard where you have to go in due to the construction we were shocked to find no security especially on a night like Saturday.\n When we got to our room it was extremely warm and we could not figure out the air conditioning. When we called the front desk an agent came upstairs with a tiny fan that looked like it had not been used since 1975. And he explained to us that the air-conditioning was shut off in the winter and only on in the summer. That was not the case because we were changed to a different room where the air-conditioning worked. And taking a shower in these rooms was a daily battle. We flooded the bathroom every evening due to the poor construction of the shower and the poor drainage. And with only two towels that were provide it was extremely challenging and we had to call housekeeping to get extra towels just to keep on the floor. \n I would say stay away from this property until construction is complete. \nThe only positive review I would provide is the fact that their front desk personnel are extremely friendly. But that’s the only positive I can provide at this time.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.7198782157894739,"sentiment_breakdown":[["Expedia did the state there was some construction and renovation this was on another level.",["unknown",0.7209224]],["It was a grossly misrepresented.",["negative",0.12002135]],["When we arrived at 11 PM on Saturday evening we were met with riots in the Square in front of the hotel and trash everywhere.",["positive",0.8602776]],["Immediately making us feel unsafe.",["unknown",0.75500834]],["Front desk agents say that’s a typical Saturday.",["positive",0.83140475]],["Even before we walked in as the pictures I posted below show there wasn’t even a formal entrance.",["negative",0.29341626]],["We arrived at night to find a homeless person sleeping in the doorway of the entrance.",["unknown",0.72454077]],["Imagine what I looked like at night.",["positive",0.80386466]],["And we finally found the courtyard where you have to go in due to the construction we were shocked to find no security especially on a night like Saturday.",["unknown",0.6855203]],["When we got to our room it was extremely warm and we could not figure out the air conditioning.",["positive",0.85623974]],["When we called the front desk an agent came upstairs with a tiny fan that looked like it had not been used since 1975.",["unknown",0.7074057]],["And he explained to us that the air-conditioning was shut off in the winter and only on in the summer.",["positive",0.93400437]],["That was not the case because we were changed to a different room where the air-conditioning worked.",["positive",0.8382359]],["And taking a shower in these rooms was a daily battle.",["positive",0.9946773]],["We flooded the bathroom every evening due to the poor construction of the shower and the poor drainage.",["unknown",0.7881832]],["And with only two towels that were provide it was extremely challenging and we had to call housekeeping to get extra towels just to keep on the floor.",["positive",0.8790605]],["I would say stay away from this property until construction is complete.",["negative",0.04264279]],["The only positive review I would provide is the fact that their front desk personnel are extremely friendly.",["positive",0.9596598]],["But that’s the only positive I can provide at this time.",["positive",0.88260037]]],"reviewer_fake_points":25}


{"reviewer_id":"7F79B57417FF69618FCDAD6D5F725865","reviewer_name":"starfishpat00","review_text":"Mine and my wife’s recent trip to the Crowne Plaza in Paris was very unpleasant. This trip to Paris was booked months in advance using the points we had saved up for years, what a disappointment. Upon arriving we did not get the executive room that the reservation stated. The first room (third floor) we were placed in had mold in bathroom and the paint fumes due to the construction were so strong they were unbearable. The second room’s (Club Room on the first floor) shower tile floor was not angled. The drain was higher than the floor, so every time we took a shower the water ran off the ledge and soaked the entire bathroom. We were building damns out of rolled up towels to try and keep the bathroom and room floor dry. The lobby, fitness room, and the rooms opposite ours was under construction for the entire stay. Every morning we were awakened by a saw or a roll of carpeting slamming against our door. We had to walk through a construction site coming and going from our room everyday. I hope future stays at IHG properties will be without headaches or I will be canceling my card and moving to a more enjoyable hotel program.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.695525790909091,"sentiment_breakdown":[["Mine and my wife’s recent trip to the Crowne Plaza in Paris was very unpleasant.",["positive",0.79140073]],["This trip to Paris was booked months in advance using the points we had saved up for years, what a disappointment.",["negative",0.11736978]],["Upon arriving we did not get the executive room that the reservation stated.",["unknown",0.453631]],["The first room (third floor) we were placed in had mold in bathroom and the paint fumes due to the construction were so strong they were unbearable.",["positive",0.85835946]],["The second room’s (Club Room on the first floor) shower tile floor was not angled.",["unknown",0.37228993]],["The drain was higher than the floor, so every time we took a shower the water ran off the ledge and soaked the entire bathroom.",["positive",0.891308]],["We were building damns out of rolled up towels to try and keep the bathroom and room floor dry.",["positive",0.9708655]],["The lobby, fitness room, and the rooms opposite ours was under construction for the entire stay.",["positive",0.820923]],["Every morning we were awakened by a saw or a roll of carpeting slamming against our door.",["positive",0.84242535]],["We had to walk through a construction site coming and going from our room everyday.",["unknown",0.54926395]],["I hope future stays at IHG properties will be without headaches or I will be canceling my card and moving to a more enjoyable hotel program.",["positive",0.982947]]],"reviewer_fake_points":-55}


{"reviewer_id":"C131CC16C77B5CA45FF5F31AFFA57E99","reviewer_name":"Bercikee14","review_text":"Dear Sir/Madam\n\nI am writing this Email, in order to put on a complain about the experience in Crown\n Plaza while my stay there. \nFirst of all, there was lack of information provided and lack of awarness about the current situation going on in the hotel! This is because I was not aware of the refurbishing being done and the noise that was going to be produced. I wasn't expecting to wake up in the middle of massive noise pollution and the organisation around the hotel! Meaning, there was material around visible to public and children and this is not acceptable. \n\nSecond of all, the reason I booked this hotel was commodity, and Fitness Room; which was not available and provided. Also, I was not expecting to be charged for room services since this is normally included in the booking. \n\nTo conclude, I also would like to advise to improve the security in the rooms' doors.\nWith this I mean, the doors would have difficulties when closing. For example, when I went down for breakfast I was rushing, and when I came back I found out that the door was not closed as I thought, this is because the doors do not have the pressure needed, and this incovenient do not normally happen in other hotels.\nI also booked early arrival and I still had to wait for 3h in order to get a room\n\nThis is the email towards the hotel, if you dont want to waste your money then dont go there! As I know they should drop me in an email or a call about all the things that was going on but they blamed it on me like it says on the website, when I booked the hotel nothing was there!!\n\nREALLY RUDE CUSTOMER SERVICE!! THE PERSON WHO REPLIED BACK, HAD ZERO MANNERS, FROM MY POINT OF VIEW THIS KIND OF PEOPLE SHOULD NOT WORK WITH CUSTOMER SERVICE!!","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6400733350000001,"sentiment_breakdown":[["Dear Sir/Madam I am writing this Email, in order to put on a complain about the experience in Crown Plaza while my stay there.",["positive",0.91649216]],["First of all, there was lack of information provided and lack of awarness about the current situation going on in the hotel!",["unknown",0.43094894]],["This is because I was not aware of the refurbishing being done and the noise that was going to be produced.",["unknown",0.7385305]],["I wasn't expecting to wake up in the middle of massive noise pollution and the organisation around the hotel!",["positive",0.91487056]],["Meaning, there was material around visible to public and children and this is not acceptable.",["negative",0.05382014]],["Second of all, the reason I booked this hotel was commodity, and Fitness Room; which was not available and provided.",["positive",0.87251765]],["Also, I was not expecting to be charged for room services since this is normally included in the booking.",["positive",0.91654235]],["To conclude, I also would like to advise to improve the security in the rooms' doors.",["positive",0.88430816]],["With this I mean, the doors would have difficulties when closing.",["unknown",0.6782405]],["For example, when I went down for breakfast I was rushing, and when I came back I found out that the door was not closed as I thought, this is because the doors do not have the pressure needed, and this incovenient do not normally happen in other hotels.",["positive",0.9156678]],["I also booked early arrival and I still had to wait for 3h in order to get a room This is the email towards the hotel, if you dont want to waste your money then dont go there!",["unknown",0.46536076]],["As I know they should drop me in an email or a call about all the things that was going on but they blamed it on me like it says on the website, when I booked the hotel nothing was there!",["unknown",0.7463851]],["REALLY RUDE CUSTOMER SERVICE!",["negative",0.1887016]],["THE PERSON WHO REPLIED BACK, HAD ZERO MANNERS, FROM MY POINT OF VIEW THIS KIND OF PEOPLE SHOULD NOT WORK WITH CUSTOMER SERVICE!",["negative",0.23864047]]],"reviewer_fake_points":60}

Review Count History
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