reviewerid1ED0035F3900D9263E22094A3A1792E6reviewernameLaura LreviewtextOMG I booked this hotel as part of my Fifty and fabulous birthday in Paris based on the Crowne Plaza name What a deception Our room was terribly hot and we were offered a tiny desk fan to cool the room Finally I said that was unacceptable and they moved us to another room Well there is construction throughout the hotel and things seemed half done We had a half a door on the shower and water would leak on the floor Twice a housekeeper had to come because the water was overflowing onto the bathroom floor and seeping into the bedroom I slipped on the wet floor and broke my toe because of this I had to walk around Paris for an entire week with a broken toe The front of the hotel is not what is pictured at all There were homeless people sleeping out front during the evening and no security from the hotel to greet you and make sure you got in safely The hotel staff warned us to beware of pickpockets After all these fiascos the only compensation they offered was one breakfast buffet Nothing else I was very disappointed by this hotel There were wires and ladders everywhere We couldnt get another hotel as it was Spring break and everything was booked The woman at the reception that tried to help us was Aida She was very sweet and I really hated to bother her with my complaints but this hotel should NEVER have guests while under construction They didnt even have a business center or computer available for guests to print boarding passesreviewrating10sentimentclassunknownsentimentresult06466443830000002sentimentbreakdownOMG I booked this hotel as part of my Fifty and fabulous birthday in Paris based on the Crowne Plaza namepositive09445234What a deceptionnegative009188749Our room was terribly hot and we were offered a tiny desk fan to cool the roompositive090256715Finally I said that was unacceptable and they moved us to another roomunknown06135658Well there is construction throughout the hotel and things seemed half donepositive0903906We had a half a door on the shower and water would leak on the floorpositive09040504Twice a housekeeper had to come because the water was overflowing onto the bathroom floor and seeping into the bedroompositive09241361I slipped on the wet floor and broke my toe because of thispositive092576486I had to walk around Paris for an entire week with a broken toeunknown06484999The front of the hotel is not what is pictured at allnegative026775923There were homeless people sleeping out front during the evening and no security from the hotel to greet you and make sure you got in safelyunknown07409386The hotel staff warned us to beware of pickpocketsunknown045272288After all these fiascos the only compensation they offered was one breakfast buffetpositive07924233Nothing elseunknown062288916I was very disappointed by this hotelnegative006249329There were wires and ladders everywhereunknown05794044We couldnt get another hotel as it was Spring break and everything was bookedpositive08824065The woman at the reception that tried to help us was Aidaunknown03706524She was very sweet and I really hated to bother her with my complaints but this hotel should NEVER have guests while under constructionpositive09136162They didnt even have a business center or computer available for guests to print boarding passesunknown03886806reviewerfakepoints55

revieweridA99FC298C4BDDFD3B04AFDB4AD359383reviewernameRunningmomreviewtextExpedia did the state there was some construction and renovation this was on another level It was a grossly misrepresented When we arrived at 11 PM on Saturday evening we were met with riots in the Square in front of the hotel and trash everywhere Immediately making us feel unsafe Front desk agents say that’s a typical Saturday Even before we walked in as the pictures I posted below show there wasn’t even a formal entrance We arrived at night to find a homeless person sleeping in the doorway of the entrance Imagine what I looked like at night And we finally found the courtyard where you have to go in due to the construction we were shocked to find no security especially on a night like Saturdayn When we got to our room it was extremely warm and we could not figure out the air conditioning When we called the front desk an agent came upstairs with a tiny fan that looked like it had not been used since 1975 And he explained to us that the airconditioning was shut off in the winter and only on in the summer That was not the case because we were changed to a different room where the airconditioning worked And taking a shower in these rooms was a daily battle We flooded the bathroom every evening due to the poor construction of the shower and the poor drainage And with only two towels that were provide it was extremely challenging and we had to call housekeeping to get extra towels just to keep on the floor n I would say stay away from this property until construction is complete nThe only positive review I would provide is the fact that their front desk personnel are extremely friendly But that’s the only positive I can provide at this timereviewrating20sentimentclassunknownsentimentresult07198782157894739sentimentbreakdownExpedia did the state there was some construction and renovation this was on another levelunknown07209224It was a grossly misrepresentednegative012002135When we arrived at 11 PM on Saturday evening we were met with riots in the Square in front of the hotel and trash everywherepositive08602776Immediately making us feel unsafeunknown075500834Front desk agents say that’s a typical Saturdaypositive083140475Even before we walked in as the pictures I posted below show there wasn’t even a formal entrancenegative029341626We arrived at night to find a homeless person sleeping in the doorway of the entranceunknown072454077Imagine what I looked like at nightpositive080386466And we finally found the courtyard where you have to go in due to the construction we were shocked to find no security especially on a night like Saturdayunknown06855203When we got to our room it was extremely warm and we could not figure out the air conditioningpositive085623974When we called the front desk an agent came upstairs with a tiny fan that looked like it had not been used since 1975unknown07074057And he explained to us that the airconditioning was shut off in the winter and only on in the summerpositive093400437That was not the case because we were changed to a different room where the airconditioning workedpositive08382359And taking a shower in these rooms was a daily battlepositive09946773We flooded the bathroom every evening due to the poor construction of the shower and the poor drainageunknown07881832And with only two towels that were provide it was extremely challenging and we had to call housekeeping to get extra towels just to keep on the floorpositive08790605I would say stay away from this property until construction is completenegative004264279The only positive review I would provide is the fact that their front desk personnel are extremely friendlypositive09596598But that’s the only positive I can provide at this timepositive088260037reviewerfakepoints25

reviewerid7F79B57417FF69618FCDAD6D5F725865reviewernamestarfishpat00reviewtextMine and my wife’s recent trip to the Crowne Plaza in Paris was very unpleasant This trip to Paris was booked months in advance using the points we had saved up for years what a disappointment Upon arriving we did not get the executive room that the reservation stated The first room third floor we were placed in had mold in bathroom and the paint fumes due to the construction were so strong they were unbearable The second room’s Club Room on the first floor shower tile floor was not angled The drain was higher than the floor so every time we took a shower the water ran off the ledge and soaked the entire bathroom We were building damns out of rolled up towels to try and keep the bathroom and room floor dry The lobby fitness room and the rooms opposite ours was under construction for the entire stay Every morning we were awakened by a saw or a roll of carpeting slamming against our door We had to walk through a construction site coming and going from our room everyday I hope future stays at IHG properties will be without headaches or I will be canceling my card and moving to a more enjoyable hotel programreviewrating10sentimentclassunknownsentimentresult0695525790909091sentimentbreakdownMine and my wife’s recent trip to the Crowne Plaza in Paris was very unpleasantpositive079140073This trip to Paris was booked months in advance using the points we had saved up for years what a disappointmentnegative011736978Upon arriving we did not get the executive room that the reservation statedunknown0453631The first room third floor we were placed in had mold in bathroom and the paint fumes due to the construction were so strong they were unbearablepositive085835946The second room’s Club Room on the first floor shower tile floor was not angledunknown037228993The drain was higher than the floor so every time we took a shower the water ran off the ledge and soaked the entire bathroompositive0891308We were building damns out of rolled up towels to try and keep the bathroom and room floor drypositive09708655The lobby fitness room and the rooms opposite ours was under construction for the entire staypositive0820923Every morning we were awakened by a saw or a roll of carpeting slamming against our doorpositive084242535We had to walk through a construction site coming and going from our room everydayunknown054926395I hope future stays at IHG properties will be without headaches or I will be canceling my card and moving to a more enjoyable hotel programpositive0982947reviewerfakepoints55

revieweridC131CC16C77B5CA45FF5F31AFFA57E99reviewernameBercikee14reviewtextDear SirMadamnnI am writing this Email in order to put on a complain about the experience in Crownn Plaza while my stay there nFirst of all there was lack of information provided and lack of awarness about the current situation going on in the hotel This is because I was not aware of the refurbishing being done and the noise that was going to be produced I wasnt expecting to wake up in the middle of massive noise pollution and the organisation around the hotel Meaning there was material around visible to public and children and this is not acceptable nnSecond of all the reason I booked this hotel was commodity and Fitness Room which was not available and provided Also I was not expecting to be charged for room services since this is normally included in the booking nnTo conclude I also would like to advise to improve the security in the rooms doorsnWith this I mean the doors would have difficulties when closing For example when I went down for breakfast I was rushing and when I came back I found out that the door was not closed as I thought this is because the doors do not have the pressure needed and this incovenient do not normally happen in other hotelsnI also booked early arrival and I still had to wait for 3h in order to get a roomnnThis is the email towards the hotel if you dont want to waste your money then dont go there As I know they should drop me in an email or a call about all the things that was going on but they blamed it on me like it says on the website when I booked the hotel nothing was therennREALLY RUDE CUSTOMER SERVICE THE PERSON WHO REPLIED BACK HAD ZERO MANNERS FROM MY POINT OF VIEW THIS KIND OF PEOPLE SHOULD NOT WORK WITH CUSTOMER SERVICEreviewrating10sentimentclassunknownsentimentresult06400733350000001sentimentbreakdownDear SirMadam I am writing this Email in order to put on a complain about the experience in Crown Plaza while my stay therepositive091649216First of all there was lack of information provided and lack of awarness about the current situation going on in the hotelunknown043094894This is because I was not aware of the refurbishing being done and the noise that was going to be producedunknown07385305I wasnt expecting to wake up in the middle of massive noise pollution and the organisation around the hotelpositive091487056Meaning there was material around visible to public and children and this is not acceptablenegative005382014Second of all the reason I booked this hotel was commodity and Fitness Room which was not available and providedpositive087251765Also I was not expecting to be charged for room services since this is normally included in the bookingpositive091654235To conclude I also would like to advise to improve the security in the rooms doorspositive088430816With this I mean the doors would have difficulties when closingunknown06782405For example when I went down for breakfast I was rushing and when I came back I found out that the door was not closed as I thought this is because the doors do not have the pressure needed and this incovenient do not normally happen in other hotelspositive09156678I also booked early arrival and I still had to wait for 3h in order to get a room This is the email towards the hotel if you dont want to waste your money then dont go thereunknown046536076As I know they should drop me in an email or a call about all the things that was going on but they blamed it on me like it says on the website when I booked the hotel nothing was thereunknown07463851REALLY RUDE CUSTOMER SERVICEnegative01887016THE PERSON WHO REPLIED BACK HAD ZERO MANNERS FROM MY POINT OF VIEW THIS KIND OF PEOPLE SHOULD NOT WORK WITH CUSTOMER SERVICEnegative023864047reviewerfakepoints60