Great experience from the first time I called. Everyone is polite and professional.Russ came out to change our lock and he was ...  Read More

Great experience from the first time I called. Everyone is polite and professional.Russ came out to change our lock and he was knowledgeable and friendly. I highly recommend this place!  Read Less

Had a really poor experience here. We are in the midst of a major home renovation and not of the crappy whatever ugly, ubiquito...  Read More

Had a really poor experience here. We are in the midst of a major home renovation and not of the crappy whatever ugly, ubiquitous garbage you can get off the shelf at big-box home improvement store variety. We're doing something unique which can make sourcing supplies a challenge. Many of our items have to be custom ordered. We came in here looking for some help finding a doorknob outside of the normal mass-production specs. I know that most stores aren't going to have oodles of products that meet this need but every other place we've visited has at least tried to help us and offered up suggestions. The man working here was rude and laughed at us. I get that most people don't share my design taste but I absolutely no patience for being so overtly mocked in a situation where I was planning on spending 4-5x (possibly more) than a typical knob set would cost. Someone will get my money but it will definitely never be this place.  Read Less

Scene: frigid day #349761043 (it seems) of the STL Polar Vortex. 0630 I start up my car, retreat back inside to gather my thing...  Read More

Scene: frigid day #349761043 (it seems) of the STL Polar Vortex. 0630 I start up my car, retreat back inside to gather my things for work while it warms up, return back out and BOOM, car's gone. Swiped in about 8 minutes.Not only was my car stolen, but my wallet was attached to the keyring, so that was gone, too (this wasn't my brightest moment today, okay?!)Multiple phone calls, police visit, credit card shut downs, puffy cry-face and smeared mascara, claims filing, recorded insurance adjustor statement, exhaustion. Realization that in addition to my car and my wallet went my apartment key. Sh*t.  Perp knows where I live, obvs.Enter: Sure Lock & Key.Referred to them by my uncle, who gets his locks done by one of their locksmiths, Russ. They fit me in, despite a packed day.AJ came out during the time block specified. He was a kind person, and quick and efficient in changing my front door's lock and making the keys. However, I didn't have the full amount of money quoted to me because...MY WALLET WAS STOLEN. AJ made a call to his boss, and I guess they took pity on me. I got a very nice discount. I thought it was extremely compassionate of them.Because of this, they've made a loyal customer out of me. Thank you Russ, Kevin, and AJ. These are good people, y'all. Hit them up for your lock needs....I just hope your experience will be under better circumstances than mine!  Read Less

Needed some locks re-keyed and was able to take them by and have it done while waiting.  Nice shop and I made sure to put their...  Read More

Needed some locks re-keyed and was able to take them by and have it done while waiting.  Nice shop and I made sure to put their number in my phone to call with my lock and key problems.  Read Less