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Overview
  • How are reviewers describing this item?
    home, professional, wonderful and most.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 4 reviews as of our last analysis date on Aug 11 2017.
Reviews Summary

{"reviewer_id":"F9B161789452BD650A447F59C42D1948","reviewer_name":"Richard B","review_text":"It's a nice hotel, good room, etc. BUT you need more than a single (somewhat inept) person at the front desk. The person on duty couldn't find my reservation - even after in showed him 2 different e-mails confirming it, with the confirmation numbers listed prominently. Every couple of minutes he would step away to answer the phone, help another guest, deal with a maintenance worker, etc. The computer system was woefully slow. \n\nIt took over 30 minutes to actually get checked into a single room for one night - entirely too long to leave a tired traveller standing at a check-in desk. Great room - terrible customer service.\n\nBy the way - this is not a one time problem. I've stayed at this particular hotel 5 times in the last 18 months. It's been an issue every single time. Honestly, if there was another comparable quality hotel nearby, I'd never go back.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.6402055127272729,"sentiment_breakdown":[["It's a nice hotel, good room, etc.",["positive",0.90020317]],["BUT you need more than a single (somewhat inept) person at the front desk.",["positive",0.8487558]],["The person on duty couldn't find my reservation - even after in showed him 2 different e-mails confirming it, with the confirmation numbers listed prominently.",["unknown",0.6040197]],["Every couple of minutes he would step away to answer the phone, help another guest, deal with a maintenance worker, etc.",["positive",0.90020317]],["The computer system was woefully slow.",["negative",0.16596349]],["It took over 30 minutes to actually get checked into a single room for one night - entirely too long to leave a tired traveller standing at a check-in desk.",["unknown",0.37242132]],["Great room - terrible customer service.",["negative",0.04360566]],["By the way - this is not a one time problem.",["unknown",0.7420299]],["I've stayed at this particular hotel 5 times in the last 18 months.",["positive",0.92660207]],["It's been an issue every single time.",["unknown",0.69881856]],["Honestly, if there was another comparable quality hotel nearby, I'd never go back.",["positive",0.8396378]]],"reviewer_fake_points":40}


{"reviewer_id":"CA4C3F4008D987A714CED4EFC18173DB","reviewer_name":"Venture18654707062","review_text":"We love this place. We have stayed at this hotel for many, many years. The Patel's and their staff have always made us feel great. We even had car trouble and they helped us personally get us going so we could get to the dealership. Above and beyond. The folks at the desk are so kind, something you find at others. That is why we always stay here. We recommend this hotel.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9219045674999999,"sentiment_breakdown":[["We love this place.",["positive",0.9822673]],["We have stayed at this hotel for many, many years.",["positive",0.90705353]],["The Patel's and their staff have always made us feel great.",["positive",0.9648001]],["We even had car trouble and they helped us personally get us going so we could get to the dealership.",["positive",0.9267442]],["Above and beyond.",["positive",0.90368795]],["The folks at the desk are so kind, something you find at others.",["positive",0.7937109]],["That is why we always stay here.",["positive",0.9051294]],["We recommend this hotel.",["positive",0.99184316]]],"reviewer_fake_points":40}


{"reviewer_id":"FCF189723D7B83CBEB732694952EFEBE","reviewer_name":"Tom S","review_text":"Nice room layout with door separating bedroom from front room. Room layout provided extra room. There were also plenty of accessible outlets for all the plug in needs. Too many letter requirements Trip Adviser needs repair.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.7928694799999999,"sentiment_breakdown":[["Nice room layout with door separating bedroom from front room.",["positive",0.9929496]],["Room layout provided extra room.",["positive",0.9093949]],["There were also plenty of accessible outlets for all the plug in needs.",["positive",0.97286576]],["Too many letter requirements Trip Adviser needs repair.",["negative",0.29626766]]],"reviewer_fake_points":5}


{"reviewer_id":"E5AC784A2FEEC8D1FD116F689DC9AD35","reviewer_name":"Ashley","review_text":"During a stay June 17-20 2019 my daughter received 40 bed bug bites. Since returning home it was confirmed by the doctor that it was bed bug bites. We have had no success in reaching a manager to make sure this problem is corrected. I do not recommend staying at this hotel.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.40316703000000004,"sentiment_breakdown":[["During a stay June 17-20 2019 my daughter received 40 bed bug bites.",["unknown",0.5813781]],["Since returning home it was confirmed by the doctor that it was bed bug bites.",["positive",0.8282863]],["We have had no success in reaching a manager to make sure this problem is corrected.",["negative",0.16935694]],["I do not recommend staying at this hotel.",["negative",0.03364678]]],"reviewer_fake_points":60}

Review Count History
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