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Overview
  • How are reviewers describing this item?
    good, incompetent, most and great.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 14 reviews as of our last analysis date on Jul 29 2017.
Reviews Summary

{"reviewer_id":"3A741A84BEAAB80359B0640DA41C643D","reviewer_name":"Mia B","review_text":"We booked the hotel three times through Hotels.com and had the booking confirmed. A couple of days later we received a cancellation because my credit card wasn´t confirmed. I checked with my bank and everything was ok with my card. They could see the hotel gave the wrong cvc-number...\n\nSo, DO NOT book a non-refundable booking if you are booking from Europe. I spoke with the hotel and they said they have a lot of problems with overseas credit cards. Well, the hotel had all my contact information, it wouldn´t be too hard to ask for another credit card instead of just cancel the booking after a couple of days. \n\nWe thought everything was fine when we had the first confirmation and then suddenly it was canceled. Now we have to book something else to a much higher rate.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.64139492,"sentiment_breakdown":[["We booked the hotel three times through Hotels.",["positive",0.9521127]],["com and had the booking confirmed.",["unknown",0.6782987]],["A couple of days later we received a cancellation because my credit card wasn´t confirmed.",["unknown",0.60611504]],["I checked with my bank and everything was ok with my card.",["unknown",0.7638991]],["They could see the hotel gave the wrong cvc-number.",["unknown",0.5311199]],["So, DO NOT book a non-refundable booking if you are booking from Europe.",["negative",0.12751824]],["I spoke with the hotel and they said they have a lot of problems with overseas credit cards.",["unknown",0.49087235]],["Well, the hotel had all my contact information, it wouldn´t be too hard to ask for another credit card instead of just cancel the booking after a couple of days.",["positive",0.82735324]],["We thought everything was fine when we had the first confirmation and then suddenly it was canceled.",["unknown",0.70536053]],["Now we have to book something else to a much higher rate.",["unknown",0.7312994]]],"reviewer_fake_points":35}


{"reviewer_id":"37F3659E1A395850A62033545769FD2B","reviewer_name":"K@teC","review_text":"We stayed here for 5 nights and it was great! Location wise, it’s a small walk to Fisherman’s square, it’s near one of the stops of the hop on/off bus and finally it’s close to the crooked street. \nThe best part of our stay was the staff, extremely friendly and helpful. Nothing was an issue at all. Very lovely, would stay there again because of the staff.","review_rating":5.0,"sentiment_class":"unknown","sentiment_result":0.7691201480000001,"sentiment_breakdown":[["We stayed here for 5 nights and it was great!",["positive",0.95396584]],["Location wise, it’s a small walk to Fisherman’s square, it’s near one of the stops of the hop on/off bus and finally it’s close to the crooked street.",["unknown",0.5498272]],["The best part of our stay was the staff, extremely friendly and helpful.",["positive",0.9811364]],["Nothing was an issue at all.",["unknown",0.6762766]],["Very lovely, would stay there again because of the staff.",["unknown",0.6843947]]],"reviewer_fake_points":20}


{"reviewer_id":"BADAD2570298050660F038931169C045","reviewer_name":"gillsibson","review_text":"Great location,. Room comfortable with everything we needed. Breakfast was OK and there was coffee always available. Within walking distance of China Town and fishermans wharf. Our room had a good view but had to pay extra to be on the top floor.","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.74286766,"sentiment_breakdown":[["Great location,.",["unknown",0.7262605]],["Room comfortable with everything we needed.",["positive",0.99409664]],["Breakfast was OK and there was coffee always available.",["positive",0.8739528]],["Within walking distance of China Town and fishermans wharf.",["negative",0.28176636]],["Our room had a good view but had to pay extra to be on the top floor.",["positive",0.838262]]],"reviewer_fake_points":-5}


{"reviewer_id":"35FC50E11587089CFE71DC6D01FDF677","reviewer_name":"Pei Chen","review_text":"Our bags and passports got stolen in the dining area during breakfast time. The thief appeared to just walked from the outside directly into the dining area and left going through another door passing the lobby, showing he was familiar with the place. There wasn’t any kind of security check so anybody can literally walk in and fetch stuff from the dining area without any trouble, but all guests have to ask for key from the front desk to use the lobby restrooms. After the incident the front desk refused to call police for us, we had to keep asking them just to get the manager to show up and let us see the surveillance footage. (They claimed they could not reach the managers because they usually couldn’t do so, and seem like something’s wrong with the phone but the phone was actually fine as we saw them use it afterwards)\nThe manager later showed up with a cold attitude saying the 1st floor is public area, they are not responsible for anything happened in there. The front desk lady said with an ironic tone that our stolen bags were not equipped with GPS so they can’t do nothing. We understand they couldn’t do much help in finding the thief or the stolen bags for us, as that should be police work, but they at least could have made themselves look like they were willing to help, or like they really care. Unfortunately THEY DID NOT CARE AT ALL ABOUT THE SAFETY OF THEIR GUEST’S PROPERTY. \n(We later did see the footage but the time setting was off so it took us a long time to look through all the recordings)\n\nBesides all these, there are no elevators to the parking lot, you have to carry luggage up and down stairs. One of the elevators was broken and it took ages to get to the floor you want to be. It was a very unpleasant stay for us.\n\n这间酒店不安全! 完全没有管制出入,从大门可以直接走进去酒店餐厅,没有人会检查。早餐得付钱才能吃的,我们去餐厅吃早餐,外头的人直接走到餐厅里把我们的背包,现金,护照都给偷了! 酒店前台还不想帮忙报警,也不想帮忙调监视器,让他们联系经理推说电话不通,其实後来根本还看到他们在用! 後来经理出来了,说酒店餐厅谁想进就进,他们不管,要报警让我们自己去网上报,态度非常差非常冷漠! 前台小姐还说 “你的背包又没有GPS我怎麽知道要怎麽办?”\n我们好说歹说他们才让我们看监视影片,但花了很久才找到事发时段的影片,因为他们的摄像机时间整个是错的!\n大厅厕所要跟前台拿钥匙才能进,房客付钱才能吃的餐厅却没有人管!\n从头到尾没有听到一句道歉或是至少表示同情。如果是在大街上被抢那也就认了,但餐厅是酒店的室内区域,真的非常夸张!\n\n至於旅馆设施,停车场没有直达电梯,想去电梯要爬楼梯,拿着行李非常不方便。电梯只有两台,一台是坏的,所有人都在用,等十几分钟都搭不到。浴室的水忽冷忽热,这样的酒店劝大家都别去!","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.39932059650000007,"sentiment_breakdown":[["Our bags and passports got stolen in the dining area during breakfast time.",["positive",0.9853086]],["The thief appeared to just walked from the outside directly into the dining area and left going through another door passing the lobby, showing he was familiar with the place.",["positive",0.85542]],["There wasn’t any kind of security check so anybody can literally walk in and fetch stuff from the dining area without any trouble, but all guests have to ask for key from the front desk to use the lobby restrooms.",["positive",0.9394522]],["After the incident the front desk refused to call police for us, we had to keep asking them just to get the manager to show up and let us see the surveillance footage.",["negative",0.10616855]],["(They claimed they could not reach the managers because they usually couldn’t do so, and seem like something’s wrong with the phone but the phone was actually fine as we saw them use it afterwards) The manager later showed up with a cold attitude saying the 1st floor is public area, they are not responsible for anything happened in there.",["unknown",0.523601]],["The front desk lady said with an ironic tone that our stolen bags were not equipped with GPS so they can’t do nothing.",["unknown",0.59922737]],["We understand they couldn’t do much help in finding the thief or the stolen bags for us, as that should be police work, but they at least could have made themselves look like they were willing to help, or like they really care.",["positive",0.87565047]],["Unfortunately THEY DID NOT CARE AT ALL ABOUT THE SAFETY OF THEIR GUEST’S PROPERTY.",["negative",0.19530179]],["(We later did see the footage but the time setting was off so it took us a long time to look through all the recordings) Besides all these, there are no elevators to the parking lot, you have to carry luggage up and down stairs.",["unknown",0.55535835]],["One of the elevators was broken and it took ages to get to the floor you want to be.",["unknown",0.5237841]],["It was a very unpleasant stay for us.",["unknown",0.5300603]],["这间酒店不安全!",["unknown",0.7262605]],["前台小姐还说 “你的背包又没有GPS我怎麽知道要怎麽办?",["unknown",0.5708187]]],"reviewer_fake_points":15}

Review Count History
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