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Overview
  • How are reviewers describing this item?
    great, here, good, best and nice.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 1,036 reviews as of our last analysis date on Aug 3 2017.
Reviews Summary

{"reviewer_id":"3745BF806B7F9892077E6DBE91D1FB22","reviewer_name":"KCC_bla","review_text":"Overall, the resort is amazing, very clean. Our room gets housekeeping at least twice daily. There is a jacuzzi on the balcony. There are a varieties of restaurant choices, no need for booking. Food is delicious. \n\nThe one thing that was upsetting and concerning was that there are scammers even among the resort staff members. When I wanted to exchange USD to 800 mexican pesos, the front desk employee’s response was shady, at first he said “it is around 50 usd”, then he paused and changed his response to “it is exactly 50 usd”. In fact, the exchange rate at the time was 1 usd = 19.19 mexican pesos; in other words, I paid about 10$USD exchange fees. When I wanted to get a taxi, the resort would insist on getting you an overpriced taxi. The bell boy told us the price to go to Aktun chen is 800 usd two ways with the taxi driver waiting for us until we come out of the place. We decided we only want one way and ask the taxi driver to not wait for us, as 800 mexican pesos (40$usd) is way overpriced for a 10min ride. When we arrived, we still got charged 400 mexican pesos (20$USD) for a one way 10min ride to the Aktun Chen, even though we asked him to not wait for us. After our excursion at the Aktun Chen Nature Park, we decided to return to the entrance via a free shuttle bus provided by the Aktun Chen Nature Park and then return to the resort via a collectivo that comes every 5min on the highway, for only 30 mexican pesos (3 $USD) per person. \n\nIt is nonetheless the best resort I have stayed in Mexico so far but don’t let your guard down in terms of payment within this beautiful resort; make sure you do your research about the current exchange rate so you can refuse to get your money exchange with an unreasonable rate. Also, make sure you have studied your transportation options and rates beforehand.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7448488093750001,"sentiment_breakdown":[["Overall, the resort is amazing, very clean.",["positive",0.9610863]],["Our room gets housekeeping at least twice daily.",["positive",0.98940545]],["There is a jacuzzi on the balcony.",["positive",0.8200321]],["There are a varieties of restaurant choices, no need for booking.",["positive",0.84933996]],["Food is delicious.",["positive",0.9694672]],["The one thing that was upsetting and concerning was that there are scammers even among the resort staff members.",["unknown",0.7417859]],["When I wanted to exchange USD to 800 mexican pesos, the front desk employee’s response was shady, at first he said “it is around 50 usd”, then he paused and changed his response to “it is exactly 50 usd”.",["unknown",0.7626627]],["In fact, the exchange rate at the time was 1 usd = 19.",["unknown",0.65756595]],["19 mexican pesos; in other words, I paid about 10$USD exchange fees.",["unknown",0.5223592]],["When I wanted to get a taxi, the resort would insist on getting you an overpriced taxi.",["positive",0.8223849]],["The bell boy told us the price to go to Aktun chen is 800 usd two ways with the taxi driver waiting for us until we come out of the place.",["unknown",0.6507836]],["We decided we only want one way and ask the taxi driver to not wait for us, as 800 mexican pesos (40$usd) is way overpriced for a 10min ride.",["unknown",0.32267267]],["When we arrived, we still got charged 400 mexican pesos (20$USD) for a one way 10min ride to the Aktun Chen, even though we asked him to not wait for us.",["unknown",0.6764588]],["After our excursion at the Aktun Chen Nature Park, we decided to return to the entrance via a free shuttle bus provided by the Aktun Chen Nature Park and then return to the resort via a collectivo that comes every 5min on the highway, for only 30 mexican pesos (3 $USD) per person.",["unknown",0.48335698]],["It is nonetheless the best resort I have stayed in Mexico so far but don’t let your guard down in terms of payment within this beautiful resort; make sure you do your research about the current exchange rate so you can refuse to get your money exchange with an unreasonable rate.",["unknown",0.7125188]],["Also, make sure you have studied your transportation options and rates beforehand.",["positive",0.97570044]]],"reviewer_fake_points":30}


{"reviewer_id":"A844DBC4397424DFE170FD3425FD58F6","reviewer_name":"eboivin","review_text":"It was our fourth trip to ABR and we still love it! The only reason I didn't give it 5 stars is because of issues with maintenance not being resolved. There was one Front desk employee who was very rude. Not naming names because the rest of the staff is excellent!\n\nOverall, the food and facilities are great! \n\nOnly thing is the seaweed but the hotel does everything they can to clean it up and it is certainly no fault of theirs. Just have to cool off in the pool instead!","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.80427354,"sentiment_breakdown":[["It was our fourth trip to ABR and we still love it!",["positive",0.9776635]],["The only reason I didn't give it 5 stars is because of issues with maintenance not being resolved.",["unknown",0.6591411]],["There was one Front desk employee who was very rude.",["unknown",0.51953363]],["Not naming names because the rest of the staff is excellent!",["positive",0.85859394]],["Overall, the food and facilities are great!",["positive",0.98195547]],["Only thing is the seaweed but the hotel does everything they can to clean it up and it is certainly no fault of theirs.",["positive",0.988881]],["Just have to cool off in the pool instead!",["unknown",0.64414614]]],"reviewer_fake_points":30}


{"reviewer_id":"F1C82B86C2C7FB1F968E774CB59A18BA","reviewer_name":"Torontodiveguy","review_text":"My wife and I had been looking at the Akumal Bay Beach and Wellness Resort for some time but it was always a wee bit out of our price range. Fortunately in April of this year we found a week we could afford. The resort did not disappoint...every room faces the ocean and has a jaccuzi on the balcony! The restaurants are the best I have experienced in 30 years of visiting the caribbean. My favourite part was the snorkeling...lots of coral and the usual reef fish but also turtle sightings every day (in fact tour groups come here to pay to snorkel with turtles). I even saw Eagle Rays on every dive. My wife and I are not \"evening\" people but we ventured down to the lobby bar and had the pleasure of listening to \"Raymond\" (actually \"Ramon\") perform for a while before he introduced that night's band. Raymond was a wonderful performer and MC and we became fast friends. His musical talent and personality made our evenings very special. If you get a chancve check out this resort and say hi to Raymond for me.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8949348141666668,"sentiment_breakdown":[["My wife and I had been looking at the Akumal Bay Beach and Wellness Resort for some time but it was always a wee bit out of our price range.",["positive",0.972446]],["Fortunately in April of this year we found a week we could afford.",["positive",0.8862431]],["The resort did not disappoint.",["positive",0.9034158]],["every room faces the ocean and has a jaccuzi on the balcony!",["positive",0.9486761]],["The restaurants are the best I have experienced in 30 years of visiting the caribbean.",["positive",0.99212575]],["My favourite part was the snorkeling.",["positive",0.9527245]],["lots of coral and the usual reef fish but also turtle sightings every day (in fact tour groups come here to pay to snorkel with turtles).",["unknown",0.7731621]],["I even saw Eagle Rays on every dive.",["unknown",0.7557707]],["My wife and I are not \"evening\" people but we ventured down to the lobby bar and had the pleasure of listening to \"Raymond\" (actually \"Ramon\") perform for a while before he introduced that night's band.",["positive",0.91486675]],["Raymond was a wonderful performer and MC and we became fast friends.",["positive",0.94415677]],["His musical talent and personality made our evenings very special.",["positive",0.9650073]],["If you get a chancve check out this resort and say hi to Raymond for me.",["unknown",0.7306229]]],"reviewer_fake_points":-35}


{"reviewer_id":"CBEA9A0EBBE277B5C6A74DC114F7B894","reviewer_name":"Anna A","review_text":"Renovated about 3 years ago, this is an older resort so you are literally steps from the water wherever you go. Excellent customer service, very good food with variety, beautiful beach. If you're looking for a quiet, relaxing retreat where you are treated like a special guest every day visit this resort. ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9555984666666667,"sentiment_breakdown":[["Renovated about 3 years ago, this is an older resort so you are literally steps from the water wherever you go.",["positive",0.9500799]],["Excellent customer service, very good food with variety, beautiful beach.",["positive",0.9656045]],["If you're looking for a quiet, relaxing retreat where you are treated like a special guest every day visit this resort.",["positive",0.951111]]],"reviewer_fake_points":35}

Review Count History
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