Please don't use this company. I am only one of the many customers that they have cheated.I called Need a Plumber Canada at 1:1...  Read More

Please don't use this company. I am only one of the many customers that they have cheated.I called Need a Plumber Canada at 1:15 pm on March 21st. The technician Jason arrived at 1:45 pm. He told me that the hot water tank was leaking because it was overheating and they would need to replace the whole tank.I asked for a quote. He said $2,100. He offered no options as to the type of tank we could replace with.While he was getting the new tank, I was talking to a friend of mine whose husband is a plumber. Her husband was shocked at how high the quote was, and didn't recommend the company. I called Need a Plumber's dispatch to ask them to tell the plumber not to pick up the tank and just come collect his tools so we could go with a different company. They called me back to tell me that they weren't able to reach him. Yet it took him another 30+ minutes to come back.When he arrived, I once again attempted to stop the install. Jason stated that I would need to pay 35% of the total cost, $746 (with just $36 being his fee for showing up).He kept insisting that it made no sense to go with a different company because we would be paying  $746 with nothing done. I relented and allowed him to continue.He finished at 3 45. By that time I had 2 different plumbers tell me that he was charging me too much. I asked for a bill broken down into tank, parts and labor. At first he said no. Finally he gave me one. He told me that that he didn't know how much the tank or parts were. However, at one point he quoted me $1700 for the tank. Two different plumbing companies have since quoted the price on that tank as $1200 max before markup, with the usual markup being around 15% (I have a copy of a quote on the tank).At one point during our conversation regarding price, we were standing close to the living room where my children were watching TV. I told Jason that I wanted to move closer to the door so that the children wouldn't be interrupted by our voices. Jason walked to the front door and locked it. The entire time up to this point, while he was in my house, the door had remained unlocked. His locking it made me feel like he was trying to intimidate me or possibly threaten me.He had quoted me $2100 so since I had no money in my account at that time, my partner sent it to me. Jason added GST on, which brought it up to $2200, and my bank account came back with insufficient funds. I explained that my partner would be driving for the next 40 minutes so I couldn't ask for more money. He asked several times if I had cash or a credit card. Then he said that I should ask friends for money. He refused to leave a copy of the bill (I took a photo).I have since learned that the brand of water heater that we have in our house usually lasts much longer then 7 years, and that the repair on our tank should have merely been parts replaced ($30). Even if the tank had needed to be replaced, it should have cost approximately  $500 less then I was charged.  Read Less

Had an issue with a leaking pex line under our kitchen sink. Phoned quite a few plumbing companies. All were busy.However need ...  Read More

Had an issue with a leaking pex line under our kitchen sink. Phoned quite a few plumbing companies. All were busy.However need a plumber came to the rescue. They were quick into our home. Addressed the problem and were on there way in no time. Highly recommend these guys  Read Less