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Overview
  • How are reviewers describing this item?
    great, cut, good, here and friendly.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 53 reviews as of our last analysis date on Aug 9 2017.
Reviews Summary

{"reviewer_id":"BC5467B3550ECED3B41F3EA0CEAC1C2B","reviewer_name":"GMJ","review_text":"I am an Uber driver in Dover and I was helping a guest access the hotel later in the evening. He was drunk and was not sure what to do. His friend banged on the door as I was trying to help the guest access thw lobby with his room key. The lady at the front desk started yelling and screaming at everyone, including myself whike I was HELPING her guest! This lady was completely unprofessional. I was trying to explain the situation to her and shw refused to listen. She said that since I am a woman I should understand how she felt. I understand that she was startled but she is in customer service and should not be yelling at a guest of the hotel who did nothing wrong. Nor should she take it out on the person who was trying to help. When she was asked for her name she refused to provide any information. Also if she wash so \"scared\" that someone was trying to break in why did she open the doors and let us in??? I will be contacting the hotel in the morning and complaining to the manager. The way this lady treated these guests was not acceptable!!!","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.6785935415384615,"sentiment_breakdown":[["I am an Uber driver in Dover and I was helping a guest access the hotel later in the evening.",["positive",0.98029935]],["He was drunk and was not sure what to do.",["unknown",0.64178944]],["His friend banged on the door as I was trying to help the guest access thw lobby with his room key.",["positive",0.9620035]],["The lady at the front desk started yelling and screaming at everyone, including myself whike I was HELPING her guest!",["positive",0.94108206]],["This lady was completely unprofessional.",["negative",0.08392125]],["I was trying to explain the situation to her and shw refused to listen.",["unknown",0.6225192]],["She said that since I am a woman I should understand how she felt.",["positive",0.9467613]],["I understand that she was startled but she is in customer service and should not be yelling at a guest of the hotel who did nothing wrong.",["unknown",0.6126189]],["Nor should she take it out on the person who was trying to help.",["unknown",0.5676048]],["When she was asked for her name she refused to provide any information.",["unknown",0.48895758]],["Also if she wash so \"scared\" that someone was trying to break in why did she open the doors and let us in?",["positive",0.8155592]],["I will be contacting the hotel in the morning and complaining to the manager.",["unknown",0.7693096]],["The way this lady treated these guests was not acceptable!",["unknown",0.38928986]]],"reviewer_fake_points":55}


{"reviewer_id":"3F38C7B9B596150B2C0ED921FB2D8FAC","reviewer_name":"Nylewis1","review_text":"This property was just what I was looking for. Clean, safe, and a great value. When traveling I am always trying to balance cost and quality and HI express Dover nailed it! I will definitely look for holiday inn express when traveling from now on. Inside entry for safety,, well located and modern. All at a very reasonable rate. And a full hot breakfast buffet!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9568516871428573,"sentiment_breakdown":[["This property was just what I was looking for.",["positive",0.9693572]],["Clean, safe, and a great value.",["positive",0.9833794]],["When traveling I am always trying to balance cost and quality and HI express Dover nailed it!",["positive",0.9119906]],["I will definitely look for holiday inn express when traveling from now on.",["positive",0.97655106]],["Inside entry for safety,, well located and modern.",["positive",0.9540765]],["All at a very reasonable rate.",["positive",0.91877925]],["And a full hot breakfast buffet!",["positive",0.9838278]]],"reviewer_fake_points":10}


{"reviewer_id":"86017A81A08EB35A2CF0CA71FC5CD188","reviewer_name":"NOT SURE","review_text":"My wife and I were in town for the Martin Truex Jr.victory and we were lucky enough to secure not just a hotel room BUT an early check in provided by front desk agent Antoine.\nThis property is close to Dover downs and the speedway. Overall great experience at this Holiday inn Express! The customer service given to us by the gentleman named above helped keep things easy and uncomplicated to say the least.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9295877539999999,"sentiment_breakdown":[["My wife and I were in town for the Martin Truex Jr.",["positive",0.89165515]],["victory and we were lucky enough to secure not just a hotel room BUT an early check in provided by front desk agent Antoine.",["positive",0.9713098]],["This property is close to Dover downs and the speedway.",["positive",0.83578837]],["Overall great experience at this Holiday inn Express!",["positive",0.98316795]],["The customer service given to us by the gentleman named above helped keep things easy and uncomplicated to say the least.",["positive",0.9660175]]],"reviewer_fake_points":10}


{"reviewer_id":"834790451FB41B1C00099C90B33007F4","reviewer_name":"Marla P","review_text":"The location and staff were great but the rooms definitely had a moisture problem. Carpets felt damp. Stayed last year and didn't have this problem so something happened since then. Might not stay next time.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.5693995399999999,"sentiment_breakdown":[["The location and staff were great but the rooms definitely had a moisture problem.",["positive",0.9361145]],["Carpets felt damp.",["unknown",0.59832263]],["Stayed last year and didn't have this problem so something happened since then.",["unknown",0.6744856]],["Might not stay next time.",["negative",0.06867543]]],"reviewer_fake_points":-5}

Review Count History
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