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Overview
  • How are reviewers describing this item?
    top, minute, professional, away and most.
  • Our engine has analyzed and discovered that 70.0% of the reviews are reliable.
  • This product had a total of 12 reviews as of our last analysis date on Aug 8 2017.
Reviews Summary

{"reviewer_id":"31C5F08CC419C6C0A06E5119BBB6AC9D","reviewer_name":"Zzz","review_text":"Hotel was awesome, no complaints ---\nBut the breakfast place is terrible, very bad service, no smiling, no greetings... The waiter literally threw my plate and the toast fell on the table, she was like oh....thats it. I had to apologise myself for being in this situation. Coffee was poured, but I had to wait for 20 mins for the milk/creamer, no silverware until asked, she forgot our juice. Over all it was very very unpleasant, I wish we could have gone outside to other restaurants. Wasted lot of time here. I think the management has to take notice of this, and get rid of this whole breakfast place. But overall the hotel is very very nice and our stay was very comfortable minus this breakfast debacle.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7028171855555556,"sentiment_breakdown":[["Hotel was awesome, no complaints --- But the breakfast place is terrible, very bad service, no smiling, no greetings.",["negative",0.19605485]],["The waiter literally threw my plate and the toast fell on the table, she was like oh.",["positive",0.9102307]],["thats it.",["unknown",0.6476762]],["I had to apologise myself for being in this situation.",["unknown",0.31796446]],["Coffee was poured, but I had to wait for 20 mins for the milk/creamer, no silverware until asked, she forgot our juice.",["positive",0.9804598]],["Over all it was very very unpleasant, I wish we could have gone outside to other restaurants.",["positive",0.91824824]],["Wasted lot of time here.",["unknown",0.48627046]],["I think the management has to take notice of this, and get rid of this whole breakfast place.",["positive",0.928053]],["But overall the hotel is very very nice and our stay was very comfortable minus this breakfast debacle.",["positive",0.94039696]]],"reviewer_fake_points":40}


{"reviewer_id":"4FFB052318F375D2D48DD8AACDDFA970","reviewer_name":"Journey25455110789","review_text":"Clean rooms. Good Kureg coffee. Great home cooked breakfast with lots of choices. Restaurant coffee not so good. But restaurant serves good food. Coffee, lotion, shampoo, and conditioner were not replaced 2nd day. Beautiful area of plants and light to relax. ","review_rating":4.0,"sentiment_class":"positive","sentiment_result":0.9141361114285714,"sentiment_breakdown":[["Clean rooms.",["positive",0.9757284]],["Good Kureg coffee.",["positive",0.9917759]],["Great home cooked breakfast with lots of choices.",["positive",0.9967539]],["Restaurant coffee not so good.",["positive",0.79432994]],["But restaurant serves good food.",["positive",0.9827743]],["Coffee, lotion, shampoo, and conditioner were not replaced 2nd day.",["unknown",0.679725]],["Beautiful area of plants and light to relax.",["positive",0.97786534]]],"reviewer_fake_points":40}


{"reviewer_id":"C371CC97E67FEE15CE109EE328315C0F","reviewer_name":"sandphunter","review_text":"We were traveling with 4 adults and a dog. Our son had the dog their room had tiled floors what a great idea! The lobby decor was inviting, the rooms comfy. You could relax outside with a grill/sitting area. We had breakfast in the atrium with our son's dog, the waitress was very accomidating! But the clincher was we were moving our son and his fiance, I had left a family ship heirloom in our room. When I realized and called 36 hours later Karen went and retrieved it. Sandy a employee returned it back to my son's fiance in Lubbock! Cannot thank them enough. I have left things at other hotels before never to be seen again! They deserve 10 stars ! Thank you to a great staff keep up the good work, believe it or not you make a difference!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8531889675,"sentiment_breakdown":[["We were traveling with 4 adults and a dog.",["positive",0.91072065]],["Our son had the dog their room had tiled floors what a great idea!",["positive",0.9442136]],["The lobby decor was inviting, the rooms comfy.",["positive",0.9655623]],["You could relax outside with a grill/sitting area.",["unknown",0.7520383]],["We had breakfast in the atrium with our son's dog, the waitress was very accomidating!",["positive",0.8789996]],["But the clincher was we were moving our son and his fiance, I had left a family ship heirloom in our room.",["positive",0.950456]],["When I realized and called 36 hours later Karen went and retrieved it.",["unknown",0.6682179]],["Sandy a employee returned it back to my son's fiance in Lubbock!",["positive",0.8049115]],["Cannot thank them enough.",["unknown",0.777886]],["I have left things at other hotels before never to be seen again!",["positive",0.92478764]],["They deserve 10 stars !",["positive",0.79758257]],["Thank you to a great staff keep up the good work, believe it or not you make a difference!",["positive",0.86289155]]],"reviewer_fake_points":5}


{"reviewer_id":"CAE6DC5FDE08803264F749724E17B7EC","reviewer_name":"Gina L","review_text":"Hotel is very clean and staff is friendly. Relaxed in the hot tub and swam in the warmed pool. Complimentary breakfast was delicious and the waitresses were polite and wonderful. Will stay here when I visit again.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9489365375,"sentiment_breakdown":[["Hotel is very clean and staff is friendly.",["positive",0.96179515]],["Relaxed in the hot tub and swam in the warmed pool.",["positive",0.9616077]],["Complimentary breakfast was delicious and the waitresses were polite and wonderful.",["positive",0.98923653]],["Will stay here when I visit again.",["positive",0.88310677]]],"reviewer_fake_points":40}

Review Count History
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