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Overview
  • How are reviewers describing this item?
    great, best, good, friendly and cool.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 117 reviews as of our last analysis date on Jul 28 2017.
Reviews Summary

{"reviewer_id":"A77A6F9FB7D78E52D64E3E78B4ACFACF","reviewer_name":"Elisabeth V","review_text":"The pool and the hot whirlpool are extremely filled with unseen bacteria! I have a rash, the doctor said is folliculitis, bacteria in the hair skin! And I have the signs for UTI! Even though I didn’t swimm that long and was about 15 minutes in the whirlpool ! Enough time to do the Dammage! I showered afterwards, but didn’t help! Hope the hotel is reading this and do something abouti it! The rooms may be nice but the pool is a disaster ! I’m on antibiotics and had an steroids shot. . . And iches and is painful! 😱","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.7515865366666666,"sentiment_breakdown":[["The pool and the hot whirlpool are extremely filled with unseen bacteria!",["negative",0.24797703]],["I have a rash, the doctor said is folliculitis, bacteria in the hair skin!",["positive",0.9789818]],["And I have the signs for UTI!",["positive",0.9402338]],["Even though I didn’t swimm that long and was about 15 minutes in the whirlpool !",["negative",0.21772943]],["Enough time to do the Dammage!",["positive",0.899396]],["I showered afterwards, but didn’t help!",["unknown",0.53452516]],["Hope the hotel is reading this and do something abouti it!",["positive",0.9468642]],["The rooms may be nice but the pool is a disaster !",["positive",0.8871762]],["I’m on antibiotics and had an steroids shot.",["positive",0.98911285]],[".",["unknown",0.7262605]],[".",["unknown",0.7262605]],["And iches and is painful!",["positive",0.92452097]]],"reviewer_fake_points":20}


{"reviewer_id":"841CCD9EB6D9B3D4715DA28049EA775D","reviewer_name":"mjsfunnsun","review_text":"As a Flight Attendant for a major airline I have stayed in many hotels over the past 16 years. My stay at this Sheraton was for vacation. The charges for the hotel were placed on my Amex, no hotel points were involved with my reservation. In the evening of our first of two night stay Amex notified us that Sheraton had charged $890.00 instead of $557.00 shown on my reservation confirmation. This is still unresolved. Day 2 the do not disturb sign was removed from the door at noon. Room was never cleaned even after several calls to guest services.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.7895258966666666,"sentiment_breakdown":[["As a Flight Attendant for a major airline I have stayed in many hotels over the past 16 years.",["positive",0.9586215]],["My stay at this Sheraton was for vacation.",["positive",0.9234968]],["The charges for the hotel were placed on my Amex, no hotel points were involved with my reservation.",["positive",0.8179404]],["In the evening of our first of two night stay Amex notified us that Sheraton had charged $890.",["positive",0.85776937]],["00 instead of $557.",["unknown",0.5887112]],["00 shown on my reservation confirmation.",["unknown",0.7018809]],["This is still unresolved.",["positive",0.8932631]],["Day 2 the do not disturb sign was removed from the door at noon.",["unknown",0.606516]],["Room was never cleaned even after several calls to guest services.",["unknown",0.7575338]]],"reviewer_fake_points":40}


{"reviewer_id":"C96F7E13DA0D2F05C461E521EA4A760B","reviewer_name":"e d","review_text":"The staff is super friendly. Food at the restaurant was good. My room was good also. The common areas seem a little worn and old. The club level was well worth it (free breakfast and hors d'oeuvres). But beware! 3 older ladies came into the\"club\" for breakfast. The employee checked the name and room number. The ladies had 2 club level rooms booked under 1 name. They were told that Sheraton policy is only the person who booked the rooms and 1 guest were allowed. Even though they had 2 rooms. So I guess if you booked 4 rooms under 1 name for a family you would still only be allowed 2 in the \"club\"?","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7554855316666668,"sentiment_breakdown":[["The staff is super friendly.",["positive",0.93103546]],["Food at the restaurant was good.",["positive",0.9244893]],["My room was good also.",["positive",0.97107637]],["The common areas seem a little worn and old.",["positive",0.8549181]],["The club level was well worth it (free breakfast and hors d'oeuvres).",["positive",0.9883138]],["But beware!",["unknown",0.55462086]],["3 older ladies came into the\"club\" for breakfast.",["positive",0.9469838]],["The employee checked the name and room number.",["unknown",0.5960622]],["The ladies had 2 club level rooms booked under 1 name.",["positive",0.86999315]],["They were told that Sheraton policy is only the person who booked the rooms and 1 guest were allowed.",["unknown",0.38580322]],["Even though they had 2 rooms.",["unknown",0.6647414]],["So I guess if you booked 4 rooms under 1 name for a family you would still only be allowed 2 in the \"club\"?",["unknown",0.37778872]]],"reviewer_fake_points":35}


{"reviewer_id":"41775A8CC696E8321D50500339BE7831","reviewer_name":"Bali2144","review_text":"When we booked our room, we were told we would be on the Concierge Level in a Club Floor Traditional. Special benefits of this room would be lounge access (open 24 hours, 7 days a week), with the following complimentary foods: hot buffet breakfast, midday snack, hors d'oeuvres, light night snack, non-alcoholic beverages, and grab \u0026 go snacks all day. What we wound up with was a first floor room, an additional charge for the Concierge Lounge of $25, and a food bill (after 2 days) of $70. When we checked out the supposedly always-open lounge, it was closed and locked. We finally had them delete the $25 off our bill when we became aware we were not getting anything we had been promised. Apparently Sheraton (at least this one) is big into bait-and-switch, which is exactly what happened to us. I spoke to several employees about the situation, and they always had to speak to a manager (Laura) who was supposed to contact us, but never did. We chose this hotel because of its close proximity to Tucson Medical Center (my husband had to have a procedure done). If there's ever another time, we won't stay here. These people like to rip you off.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.674175222,"sentiment_breakdown":[["When we booked our room, we were told we would be on the Concierge Level in a Club Floor Traditional.",["unknown",0.52572]],["Special benefits of this room would be lounge access (open 24 hours, 7 days a week), with the following complimentary foods: hot buffet breakfast, midday snack, hors d'oeuvres, light night snack, non-alcoholic beverages, and grab \u0026 go snacks all day.",["positive",0.9666508]],["What we wound up with was a first floor room, an additional charge for the Concierge Lounge of $25, and a food bill (after 2 days) of $70.",["positive",0.9456075]],["When we checked out the supposedly always-open lounge, it was closed and locked.",["unknown",0.5479555]],["We finally had them delete the $25 off our bill when we became aware we were not getting anything we had been promised.",["unknown",0.5416427]],["Apparently Sheraton (at least this one) is big into bait-and-switch, which is exactly what happened to us.",["positive",0.8693954]],["I spoke to several employees about the situation, and they always had to speak to a manager (Laura) who was supposed to contact us, but never did.",["unknown",0.7109683]],["We chose this hotel because of its close proximity to Tucson Medical Center (my husband had to have a procedure done).",["positive",0.97288936]],["If there's ever another time, we won't stay here.",["negative",0.07977761]],["These people like to rip you off.",["unknown",0.58114505]]],"reviewer_fake_points":-75}

Review Count History
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