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Overview
  • How are reviewers describing this item?
    professional, great, new, nice and here.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 52 reviews as of our last analysis date on Aug 1 2017.
Reviews Summary

{"reviewer_id":"747578DE392B42C63A6308FF775A400D","reviewer_name":"moore728","review_text":"As a lover of Secrets resorts, it was great to finally stay at Secrets Akumal. Like other Secrets resorts, the service, food, and experience were wonderful. The menu options differed from other properties, with Akumal offering unique things like soft shell crab...some higher end food options. The water had very limited seaweed and there were crew each morning collecting seaweed on the beach. The beach is not private to Secrets, so you will find others, including kids, right there in front of the resort (but not on the Secrets chairs). We loved that CrossFit was offered (Monday-Friday) and the electric violinist playing by the pool was an elegant touch! The workout on the boards in the pool looked like a fun exercise, but get there early as it’s limited to 8 people. The bands we saw playing in the lobby bar played great music. Bring mosquito spray as we got bitten. Keep in mind a private transfer to the airport will take at least 1 1/2 hours (longer, if shared). The electricity went out several times, but after about a minute the generators kicked in and power was back on quickly. Everyone was so friendly and so many little things were a slight step above other Secrets properties in which we’ve stayed, in my opinion.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8412489976923077,"sentiment_breakdown":[["As a lover of Secrets resorts, it was great to finally stay at Secrets Akumal.",["positive",0.9232309]],["Like other Secrets resorts, the service, food, and experience were wonderful.",["positive",0.9723093]],["The menu options differed from other properties, with Akumal offering unique things like soft shell crab.",["positive",0.95994985]],["some higher end food options.",["positive",0.9701819]],["The water had very limited seaweed and there were crew each morning collecting seaweed on the beach.",["unknown",0.48550996]],["The beach is not private to Secrets, so you will find others, including kids, right there in front of the resort (but not on the Secrets chairs).",["unknown",0.7772808]],["We loved that CrossFit was offered (Monday-Friday) and the electric violinist playing by the pool was an elegant touch!",["positive",0.97516906]],["The workout on the boards in the pool looked like a fun exercise, but get there early as it’s limited to 8 people.",["positive",0.79228544]],["The bands we saw playing in the lobby bar played great music.",["positive",0.8832137]],["Bring mosquito spray as we got bitten.",["positive",0.9430227]],["Keep in mind a private transfer to the airport will take at least 1 1/2 hours (longer, if shared).",["unknown",0.7112627]],["The electricity went out several times, but after about a minute the generators kicked in and power was back on quickly.",["unknown",0.6836442]],["Everyone was so friendly and so many little things were a slight step above other Secrets properties in which we’ve stayed, in my opinion.",["positive",0.85917646]]],"reviewer_fake_points":-30}


{"reviewer_id":"CE466E3991E4260D6429A28652DC69C0","reviewer_name":"JodyLawhorn","review_text":"The staff were extremely helpful and accommodating. We felt pampered, from the moment we arrived, to when we saw the Happy Anniversary sign on our door, and when the manager (Emilio) at our favorite restaurant, Seaside, upgraded our table on our last night. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9398262799999999,"sentiment_breakdown":[["The staff were extremely helpful and accommodating.",["positive",0.9319635]],["We felt pampered, from the moment we arrived, to when we saw the Happy Anniversary sign on our door, and when the manager (Emilio) at our favorite restaurant, Seaside, upgraded our table on our last night.",["positive",0.94768906]]],"reviewer_fake_points":30}


{"reviewer_id":"0CE1CEE2C31BA7EF533467F791D4F74E","reviewer_name":"pesci2007","review_text":"First let me start by saying that we were thrilled to have gotten this resort through the Deal of Fortune on cheapcaribbean.com! The element of surprise and the wait time was worth it to land a Secrets property in my opinion.\n\nHowever, the overall experience was good...not excellent. For \"Unlimited Luxury\", here is where I see areas of improvement:\n\n1. They only offer \"house\" wine (2 red options and 2 white options). In my opinion, house wine is not \"Unlimited Luxury\". Liquor options are indeed top shelf. I was disappointed that we had to buy a decent wine.\n\n2. There was about a 90 minute gap each day when we did not have many food options. Between 11 am and 12:30 pm options were limited, if available at all. \n\n3. Service was inconsistent throughout. I understand tipping for better service which we certainly did, but it should not be expected at an \"All Inclusive, Unlimited Luxury\" resort who advertises gratuities are included. \n\n4. Requests to housekeeping made through the tablet in the room were ignored. \n\n5. Room service took a long time...once even 90 minutes.\n\n6. The pool-side drink service stopped at 5:00 p.m. Would have been nice to go to dark.\n\n7. Activities throughout the day were lame and it was the same thing every single day. Very jealous of my friend who was at Secrets - The Vine who had Texas Hold 'em every day!\n\nPositives\n\nI loved coffee bar...Cocoa Cafe? Just like a Starbucks, only better because they have liquor!\nAlso liked the \"Secret Box\" for room service...much better than having it brought into the room.\nRobes in the room were great!\nFood for the most part was delicious!! I had the best mussels I've ever eaten at the French Restaurant and the Japanese place was outstanding!! \n\n","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.7756787719444443,"sentiment_breakdown":[["First let me start by saying that we were thrilled to have gotten this resort through the Deal of Fortune on cheapcaribbean.",["positive",0.85806376]],["com!",["unknown",0.6456311]],["The element of surprise and the wait time was worth it to land a Secrets property in my opinion.",["unknown",0.7793242]],["However, the overall experience was good.",["positive",0.80169135]],["not excellent.",["negative",0.11969539]],["For \"Unlimited Luxury\", here is where I see areas of improvement: 1.",["positive",0.84365743]],["They only offer \"house\" wine (2 red options and 2 white options).",["positive",0.8067539]],["In my opinion, house wine is not \"Unlimited Luxury\".",["unknown",0.5039889]],["Liquor options are indeed top shelf.",["unknown",0.6880946]],["I was disappointed that we had to buy a decent wine.",["unknown",0.7252221]],["2.",["positive",0.80257684]],["There was about a 90 minute gap each day when we did not have many food options.",["positive",0.9566399]],["Between 11 am and 12:30 pm options were limited, if available at all.",["unknown",0.56387985]],["3.",["positive",0.79944634]],["Service was inconsistent throughout.",["negative",0.26323363]],["I understand tipping for better service which we certainly did, but it should not be expected at an \"All Inclusive, Unlimited Luxury\" resort who advertises gratuities are included.",["positive",0.8034531]],["4.",["positive",0.79788846]],["Requests to housekeeping made through the tablet in the room were ignored.",["unknown",0.69188815]],["5.",["positive",0.79965156]],["Room service took a long time.",["positive",0.97340953]],["once even 90 minutes.",["positive",0.82377976]],["6.",["positive",0.7998714]],["The pool-side drink service stopped at 5:00 p.",["unknown",0.77222556]],["m.",["positive",0.82360345]],["Would have been nice to go to dark.",["positive",0.86420876]],["7.",["unknown",0.78761756]],["Activities throughout the day were lame and it was the same thing every single day.",["unknown",0.4394246]],["Very jealous of my friend who was at Secrets - The Vine who had Texas Hold 'em every day!",["positive",0.8534233]],["Positives I loved coffee bar.",["positive",0.99409974]],["Cocoa Cafe?",["positive",0.97702]],["Just like a Starbucks, only better because they have liquor!",["unknown",0.69052845]],["Also liked the \"Secret Box\" for room service.",["positive",0.9618678]],["much better than having it brought into the room.",["positive",0.9861044]],["Robes in the room were great!",["positive",0.9622703]],["Food for the most part was delicious!",["positive",0.98393816]],["I had the best mussels I've ever eaten at the French Restaurant and the Japanese place was outstanding!",["positive",0.98026246]]],"reviewer_fake_points":20}


{"reviewer_id":"6F859C93E76247731563BCD251A8966D","reviewer_name":"aliciamJ9782RL","review_text":"My God this place was awesome. My husband and I travel a few times a year and certain perks are a must. I am telling you from the minute you walk into the lobby to the time you leave I can say we are 100% satisfied. The food was delicious. The romantic dinner on the beach surf and turf was everything. I absolutely love this place and we will be returning. There is a time share type spill if you elect to waste your time and get a few gifts in return but this is optional only if you agree to it. I can say they ask if you want to participate as part of your check in.... but We didn’t feel any pressure to agree to it AND no one harassed you everyday about it. Concierge, room service, cleanliness, decor, spa, swim out suite was perfecto!!!!!!","review_rating":5.0,"sentiment_class":"unknown","sentiment_result":0.772856577,"sentiment_breakdown":[["My God this place was awesome.",["positive",0.92584884]],["My husband and I travel a few times a year and certain perks are a must.",["positive",0.98580694]],["I am telling you from the minute you walk into the lobby to the time you leave I can say we are 100% satisfied.",["positive",0.85948914]],["The food was delicious.",["positive",0.9526425]],["The romantic dinner on the beach surf and turf was everything.",["positive",0.9693374]],["I absolutely love this place and we will be returning.",["unknown",0.42421958]],["There is a time share type spill if you elect to waste your time and get a few gifts in return but this is optional only if you agree to it.",["unknown",0.3245241]],["I can say they ask if you want to participate as part of your check in.",["unknown",0.71323717]],["but We didn’t feel any pressure to agree to it AND no one harassed you everyday about it.",["unknown",0.7070585]],["Concierge, room service, cleanliness, decor, spa, swim out suite was perfecto!",["positive",0.8664016]]],"reviewer_fake_points":-5}

Review Count History
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