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Overview
  • How are reviewers describing this item?
    good, great, here, best and fresh.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 512 reviews as of our last analysis date on Jul 26 2017.
Reviews Summary

{"reviewer_id":"348D30945219FF4E870758A2C308D4EE","reviewer_name":"Barbara","review_text":"This hotel has great beach access and the restaurant is pretty good. The room was in need of repair and smelled, asked for items that were not working and never did get the things I asked for. The room we booked was not available and we were offered another room at a higher rate. Other issues with the front desk, overall not a good experience. Very noisy,","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.571504055,"sentiment_breakdown":[["This hotel has great beach access and the restaurant is pretty good.",["positive",0.9837002]],["The room was in need of repair and smelled, asked for items that were not working and never did get the things I asked for.",["negative",0.18592021]],["The room we booked was not available and we were offered another room at a higher rate.",["positive",0.9184298]],["Other issues with the front desk, overall not a good experience.",["negative",0.19796601]]],"reviewer_fake_points":60}


{"reviewer_id":"42A3A2CE60F3B49C897C61BF4A213909","reviewer_name":"NomadTraveller","review_text":"These are the things that I don't like about this hotel.\n\n1) We had a late check-in last April 18 and we've arrived at the hotel around 12 am. Upon arriving, the front desk told us that they over booked the rooms for that night and they need to transfer us to another hotel, which was horrible and creepy hotel, for that night. They were pretty sorry for the mishap but still I've booked the hotel months before. They could have just email or call me days before we arrive. Which leads to my second thing that I don't like.\n\n2) The response from their website is poor. If your planning to email them, expect to receive a response from them days / weeks after. Same thing goes for their FB page. \n\n3) The facade of the hotel is amazing but on the inside its just an ordinary villa without cable or any english channel available other than CNN. No complimentary bathroom utilities as well. Our complimentary bottle of water was not also replenish after they've clean the room. \n\n4) Not all of the staffs can speak English which is totally understandable but to tell you that they are \"busy\"and couldn't help was immensely unacceptable. This happened on our second day around 8 am when I've asked the front desk for some help. I'm totally shock when he said that. I get it that your busy, but saying that with that attitude that you've gave me, is a completely BS.\n\n5) The beach area was not manage well by the management. It was dirty and disgusting. You couldn't even swim because there's too much seaweed. \n\nOver all, i don't recommend this hotel. It needs an improvement on their service, train their staff to be polite and smile all the time and clean their f***** beach area.","review_rating":2.0,"sentiment_class":"unknown","sentiment_result":0.6458986419047621,"sentiment_breakdown":[["These are the things that I don't like about this hotel.",["positive",0.8619289]],["1) We had a late check-in last April 18 and we've arrived at the hotel around 12 am.",["unknown",0.63181114]],["Upon arriving, the front desk told us that they over booked the rooms for that night and they need to transfer us to another hotel, which was horrible and creepy hotel, for that night.",["positive",0.82438314]],["They were pretty sorry for the mishap but still I've booked the hotel months before.",["positive",0.8590841]],["They could have just email or call me days before we arrive.",["unknown",0.47469383]],["Which leads to my second thing that I don't like.",["positive",0.87304693]],["2) The response from their website is poor.",["negative",0.0927893]],["If your planning to email them, expect to receive a response from them days / weeks after.",["unknown",0.6214867]],["Same thing goes for their FB page.",["unknown",0.5323083]],["3) The facade of the hotel is amazing but on the inside its just an ordinary villa without cable or any english channel available other than CNN.",["positive",0.9555159]],["No complimentary bathroom utilities as well.",["positive",0.8540673]],["Our complimentary bottle of water was not also replenish after they've clean the room.",["positive",0.9613149]],["4) Not all of the staffs can speak English which is totally understandable but to tell you that they are \"busy\"and couldn't help was immensely unacceptable.",["unknown",0.4175879]],["This happened on our second day around 8 am when I've asked the front desk for some help.",["positive",0.9398331]],["I'm totally shock when he said that.",["positive",0.8152167]],["I get it that your busy, but saying that with that attitude that you've gave me, is a completely BS.",["unknown",0.5967631]],["5) The beach area was not manage well by the management.",["unknown",0.694228]],["It was dirty and disgusting.",["negative",0.08979683]],["You couldn't even swim because there's too much seaweed.",["unknown",0.42944267]],["Over all, i don't recommend this hotel.",["negative",0.07023524]],["It needs an improvement on their service, train their staff to be polite and smile all the time and clean their f***** beach area.",["positive",0.9683375]]],"reviewer_fake_points":20}


{"reviewer_id":"EE144884B2E694FEB251AEF5848B06A6","reviewer_name":"Ilene H","review_text":"I stayed at Kin Ha in January with friends for the 3rd time in 3 years because we liked it so much. I made the reservation on line and realized I made a mistake in the number of nights. When I tried to find the confirmation, I couldn't, so I assumed it didn't go through. I made the reservation again with the correct number of nights. When we got there, I was told the first reservation had gone through and was considered a \"no-show\". They refused to acknowledge the problem and charged for that reservation also. When the credit card company disputed it, they refused again.\nNot very hospitable of them, especially for a repeat customer.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.70462557875,"sentiment_breakdown":[["I stayed at Kin Ha in January with friends for the 3rd time in 3 years because we liked it so much.",["positive",0.97460437]],["I made the reservation on line and realized I made a mistake in the number of nights.",["positive",0.85534406]],["When I tried to find the confirmation, I couldn't, so I assumed it didn't go through.",["unknown",0.54997504]],["I made the reservation again with the correct number of nights.",["positive",0.87579703]],["When we got there, I was told the first reservation had gone through and was considered a \"no-show\".",["unknown",0.714184]],["They refused to acknowledge the problem and charged for that reservation also.",["unknown",0.5891301]],["When the credit card company disputed it, they refused again.",["negative",0.14656743]],["Not very hospitable of them, especially for a repeat customer.",["positive",0.9314026]]],"reviewer_fake_points":20}


{"reviewer_id":"7FCACAEF754F9BE1D9488F40E3A58B9D","reviewer_name":"Adam L","review_text":"The hotel feels familiar and have a good location in the hotelzone. No stress to get sunbeds, either around the pool or at the beach. The sand at the beach is priceless. Personal at the hotel very nice and helpful. Good foot at the beachrestaurant. The only issues is the breakfast, we had \"american breakfast\" and that was exact as \"continetal breakfast\" except you could choose egg too. And the continental is quite poor: juice, fruits and bread. The bread is though only white bread with jam....no other thing. Its very confusing cause they have a big buffet but at start you dont have a clue whats included in your breakfast. A little strange that the \"american pancakes\" not is included in american breakfast....But overall, a lovely hotel!!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8330202808333333,"sentiment_breakdown":[["The hotel feels familiar and have a good location in the hotelzone.",["positive",0.9426516]],["No stress to get sunbeds, either around the pool or at the beach.",["positive",0.9250467]],["The sand at the beach is priceless.",["positive",0.9518075]],["Personal at the hotel very nice and helpful.",["positive",0.9452256]],["Good foot at the beachrestaurant.",["positive",0.9881241]],["The only issues is the breakfast, we had \"american breakfast\" and that was exact as \"continetal breakfast\" except you could choose egg too.",["positive",0.9086248]],["And the continental is quite poor: juice, fruits and bread.",["positive",0.98211366]],["The bread is though only white bread with jam.",["unknown",0.3167981]],["no other thing.",["positive",0.8449114]],["Its very confusing cause they have a big buffet but at start you dont have a clue whats included in your breakfast.",["unknown",0.34431955]],["A little strange that the \"american pancakes\" not is included in american breakfast.",["positive",0.90116626]],["But overall, a lovely hotel!",["positive",0.9454541]]],"reviewer_fake_points":40}

Review Count History
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