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Overview
  • How are reviewers describing this item?
    good, great, french, here and sure.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 437 reviews as of our last analysis date on Aug 22 2017.
Reviews Summary

{"reviewer_id":"810E1972FEFBBCD390F876F2E4372704","reviewer_name":"Jasmine J","review_text":"If your having second thoughts on whether or not this is the hotel for you? DONT think twice, my experience here was phenomenal! I stayed for 3 days two nights and both nights going out to dinner our server was Cerlyn. Super professional, very charismatic, checked up on us multiple times. And then there was Jenfry. Jenfry was our “personal Butler” I guess you can call it and he was super loving, attentive, helpful, and was literally there whenever we needed him. I was very much greatful for him. ALL of the staff is extremely nice, always smiling, great energy, and the food? Amazing. Literally the first resort I go to with good food because I am one picky eater. I had no complaints what so ever. All around gorgeous, clean hotel, amazing customer service, and even sweeter employees. I definitely cannot wait to come back. I’ve never had such a great experience like this one. EVER.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9037232786666666,"sentiment_breakdown":[["If your having second thoughts on whether or not this is the hotel for you?",["positive",0.86251926]],["DONT think twice, my experience here was phenomenal!",["positive",0.9529129]],["I stayed for 3 days two nights and both nights going out to dinner our server was Cerlyn.",["unknown",0.72022974]],["Super professional, very charismatic, checked up on us multiple times.",["positive",0.8089848]],["And then there was Jenfry.",["unknown",0.7870716]],["Jenfry was our “personal Butler” I guess you can call it and he was super loving, attentive, helpful, and was literally there whenever we needed him.",["positive",0.98696715]],["I was very much greatful for him.",["positive",0.95170784]],["ALL of the staff is extremely nice, always smiling, great energy, and the food?",["positive",0.96835786]],["Amazing.",["positive",0.9533896]],["Literally the first resort I go to with good food because I am one picky eater.",["positive",0.9720471]],["I had no complaints what so ever.",["positive",0.9789844]],["All around gorgeous, clean hotel, amazing customer service, and even sweeter employees.",["positive",0.94156903]],["I definitely cannot wait to come back.",["positive",0.9038183]],["I’ve never had such a great experience like this one.",["positive",0.9785357]],["EVER.",["unknown",0.7887539]]],"reviewer_fake_points":40}


{"reviewer_id":"48FBED4243056A62A13058A2B52BF8A6","reviewer_name":"Aldo Ventura","review_text":"This vacation was the perfect getaway for my girlfriend and I as we live in hectic Los Angeles. I have visited Cap Cana years ago but this stay was extremely memorable. The views and the people are amazing as well as the food. Moreover, huge shoutout to Jenfry(Butler), Jenfre(Beach concierge), Sandy( Excellent Restaurant service), Julio (Attentive bartender), John(Great Bike tour), Escarla for fun activities throughout the day and lastly can not forget Maritza for the amazing crepes and pancakes for breakfast :) Would recommend this resort to anybody. Trust me you would not regret it!","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.972137998,"sentiment_breakdown":[["This vacation was the perfect getaway for my girlfriend and I as we live in hectic Los Angeles.",["positive",0.97865283]],["I have visited Cap Cana years ago but this stay was extremely memorable.",["positive",0.94527346]],["The views and the people are amazing as well as the food.",["positive",0.971333]],["Moreover, huge shoutout to Jenfry(Butler), Jenfre(Beach concierge), Sandy( Excellent Restaurant service), Julio (Attentive bartender), John(Great Bike tour), Escarla for fun activities throughout the day and lastly can not forget Maritza for the amazing crepes and pancakes for breakfast :) Would recommend this resort to anybody.",["positive",0.9798798]],["Trust me you would not regret it!",["positive",0.9855509]]],"reviewer_fake_points":20}


{"reviewer_id":"89E8B1ECBF06DFB77734D3B8900CAE9B","reviewer_name":"K R","review_text":"I visited TRS Cap cana July 18-22, the stay was excellent. The service was impeccable honestly. First lets start with Brenda, my sister was in contact with her as she was planning a surprise for me for my birthday. She really surpassed my sisters expectations and later mines with her service, on her day off she went out of the resort to arrange personalized balloons with my name on it. That was beyond me, I was really WOWED. She is very sweet, patient, and outgoing. Not to mention her English is great. In the mornings Adonis was the best server alongside his partner in which I forgot his name but he's tall slender and has braces (lol). Adonis really went above and beyond for my family and I, he would arrange to have special Dominican breakfasts made and special juices. Pool side, Julio's service at the bar was great he was so patient all the time. Daniel who cooked on the grill in the afternoon was my favorite person, he is so sweet wow, not to mention funny. In the evenings I would always call room service to get tea, Isaias always brought it for me. One night he event went above and beyond as to open the coffee bar to get me some tea, I was really impressed by his patience and service. Overall the hotel is lovely, the only downside for me in which I expressed to Isaias would be food wise, I felt like there were not enough options. If they could incorporate more oprtions for food that would be lovely. The hotel was clean, the shower gels provided and lotion were very good they were L'Occitane name branded. The rooms were very comfortable and the staff is great. I have already recommended it to my friends and family.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8917741055555555,"sentiment_breakdown":[["I visited TRS Cap cana July 18-22, the stay was excellent.",["positive",0.8953955]],["The service was impeccable honestly.",["unknown",0.49725994]],["First lets start with Brenda, my sister was in contact with her as she was planning a surprise for me for my birthday.",["positive",0.8544683]],["She really surpassed my sisters expectations and later mines with her service, on her day off she went out of the resort to arrange personalized balloons with my name on it.",["positive",0.86705106]],["That was beyond me, I was really WOWED.",["positive",0.834528]],["She is very sweet, patient, and outgoing.",["positive",0.9484974]],["Not to mention her English is great.",["positive",0.9262468]],["In the mornings Adonis was the best server alongside his partner in which I forgot his name but he's tall slender and has braces (lol).",["positive",0.9925776]],["Adonis really went above and beyond for my family and I, he would arrange to have special Dominican breakfasts made and special juices.",["positive",0.9838929]],["Pool side, Julio's service at the bar was great he was so patient all the time.",["positive",0.92351174]],["Daniel who cooked on the grill in the afternoon was my favorite person, he is so sweet wow, not to mention funny.",["positive",0.8006995]],["In the evenings I would always call room service to get tea, Isaias always brought it for me.",["positive",0.9557525]],["One night he event went above and beyond as to open the coffee bar to get me some tea, I was really impressed by his patience and service.",["positive",0.9546085]],["Overall the hotel is lovely, the only downside for me in which I expressed to Isaias would be food wise, I felt like there were not enough options.",["positive",0.8162478]],["If they could incorporate more oprtions for food that would be lovely.",["positive",0.90323246]],["The hotel was clean, the shower gels provided and lotion were very good they were L'Occitane name branded.",["positive",0.94367284]],["The rooms were very comfortable and the staff is great.",["positive",0.96512556]],["I have already recommended it to my friends and family.",["positive",0.9891655]]],"reviewer_fake_points":35}


{"reviewer_id":"D8F8CFF20EFE691121113EC3A0AC30DA","reviewer_name":"ExtraordinaryHall","review_text":"My husband booked our vacation at TRS Cap Cana. We stayed for 5 nights and 6 days. Upon our arrival we were greeted at the beautiful open air lobby. We experienced some issues with our booking through Bookit.com, however, Brenda worked hard to remediate the issues and we were presented with Mimosas and cool towels. \nDuring our stay our Butler Mariano was so helpful. He always greeted us with a smile and wanted to understand every detail to make my birthday a success.The days leading up to my birthday were filled with some of the most amazing service and entertainment from Escarla and John as the entertainment coordinators. From day to night they were extremely happy, dancing and very inviting. \nOn my birthday we entered into our swimup suite to a beautiful display of rose petals and balloons! That night we ate at El Gaucho. Omg, it was one of the absolute best Steak House experiences. I had the lamb and my husband surf and turf with lobster and rib eye. The servers made my birthday the absolute best. They sang to us in their native celebratory song. It was the best and with so much energy. I was smiling from ear to ear. \nLater that night and the next night the POP coordinators danced and celebrated me all over again. \nThe food experiences are much better than an average buffet style all inclusive. This is more of a pampering experience. I will definitely recommend this place for the beauty alone but the service is unmatched. \nI’ve traveled to many 5 star hotels but TRS Cap Cana and staff made me feel like family. \nI will miss, Nathaniel’s smile, Antonio’s drinks and energy, Escarlas hugs and high fives and dance lessons!!! The sport bar tender is AMAZING his drink with Jameson is to die for. Roberto’s service at Japanese and El Gaucho and Caprico, wow I don’t think he sleeps!!!\n\nEisel’s poolside drinks and encouragement, Cerlyn, Edwan, Jdeno, Benjamin and Nicolas are some of the Best wait staff ensuring food is cooked to perfection and your glass is never empty. \n\nAnd more.... \n\nTo Zentropia Spa special thanks for Lourdan and Ana for giving my husband and awesome pedicure and manicure and Mary for my beautiful Dominican blow out!! Outstanding! \n Ana and her partner for our amazing messages! \n\nThis was absolutely the best vacation experience We have ever had. Thank you family! You’ve simply the best in Dominican Republic","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8894333453125,"sentiment_breakdown":[["My husband booked our vacation at TRS Cap Cana.",["positive",0.88125616]],["We stayed for 5 nights and 6 days.",["positive",0.912405]],["Upon our arrival we were greeted at the beautiful open air lobby.",["positive",0.87752664]],["We experienced some issues with our booking through Bookit.",["unknown",0.747225]],["com, however, Brenda worked hard to remediate the issues and we were presented with Mimosas and cool towels.",["unknown",0.5412494]],["During our stay our Butler Mariano was so helpful.",["positive",0.9048812]],["He always greeted us with a smile and wanted to understand every detail to make my birthday a success.",["positive",0.9646836]],["The days leading up to my birthday were filled with some of the most amazing service and entertainment from Escarla and John as the entertainment coordinators.",["positive",0.9646248]],["From day to night they were extremely happy, dancing and very inviting.",["positive",0.96207345]],["On my birthday we entered into our swimup suite to a beautiful display of rose petals and balloons!",["unknown",0.6218578]],["That night we ate at El Gaucho.",["positive",0.87694365]],["Omg, it was one of the absolute best Steak House experiences.",["positive",0.9784631]],["I had the lamb and my husband surf and turf with lobster and rib eye.",["positive",0.9690786]],["The servers made my birthday the absolute best.",["positive",0.7976341]],["They sang to us in their native celebratory song.",["unknown",0.58198196]],["It was the best and with so much energy.",["positive",0.97604114]],["I was smiling from ear to ear.",["unknown",0.76286614]],["Later that night and the next night the POP coordinators danced and celebrated me all over again.",["positive",0.87980455]],["The food experiences are much better than an average buffet style all inclusive.",["positive",0.98471904]],["This is more of a pampering experience.",["positive",0.9481602]],["I will definitely recommend this place for the beauty alone but the service is unmatched.",["positive",0.9834953]],["I’ve traveled to many 5 star hotels but TRS Cap Cana and staff made me feel like family.",["positive",0.9239173]],["I will miss, Nathaniel’s smile, Antonio’s drinks and energy, Escarlas hugs and high fives and dance lessons!",["positive",0.95226043]],["The sport bar tender is AMAZING his drink with Jameson is to die for.",["positive",0.99595296]],["Roberto’s service at Japanese and El Gaucho and Caprico, wow I don’t think he sleeps!",["positive",0.8483728]],["Eisel’s poolside drinks and encouragement, Cerlyn, Edwan, Jdeno, Benjamin and Nicolas are some of the Best wait staff ensuring food is cooked to perfection and your glass is never empty.",["positive",0.9670141]],["And more.",["positive",0.9371151]],["To Zentropia Spa special thanks for Lourdan and Ana for giving my husband and awesome pedicure and manicure and Mary for my beautiful Dominican blow out!",["positive",0.9856587]],["Outstanding!",["positive",0.93738616]],["Ana and her partner for our amazing messages!",["positive",0.89050066]],["This was absolutely the best vacation experience We have ever had.",["positive",0.98815256]],["Thank you family!",["positive",0.91856545]]],"reviewer_fake_points":-5}

Review Count History
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