reviewerid461CAD987616625A3B40CEEDF8914079reviewernameBill BreviewtextI have stayed at the Onmi several times in the past including last week I like the hotel including the location and rooms nnThis trip however was tainted by extremely rude service in the Bobs bar on the part of the bartender He was very unfriendly and seemed put out be even simple requests This occurred over two days I mentioned it to a manager and NOTHING was done about it nnDisappointingreviewrating40sentimentclassunknownsentimentresult0676204536sentimentbreakdownI have stayed at the Onmi several times in the past including last weekpositive091896856I like the hotel including the location and roomspositive09814958This trip however was tainted by extremely rude service in the Bobs bar on the part of the bartendernegative029708472He was very unfriendly and seemed put out be even simple requestsunknown0462217This occurred over two daysunknown07212566reviewerfakepoints10

reviewerid81BC7E969E76F8435645D449ED5AB7A9reviewernameCoastal09200365817reviewtextComfortable and close to Financial District Valet parking was quick and efficient although a little expensive Due to the shortage of hotels in SF I found this to be a convenient and easy option Would stay again reviewrating50sentimentclasspositivesentimentresult08554133275sentimentbreakdownComfortable and close to Financial Districtpositive09687581Valet parking was quick and efficient although a little expensivepositive094853Due to the shortage of hotels in SF I found this to be a convenient and easy optionpositive096104807Would stay againunknown054331714reviewerfakepoints50

reviewerid3B329A98CA68232504E2B62CBC82E8D8reviewernameFritziinTampareviewtextWe had a lovely stay at the Omni Pleasantly greeted when we arrived Welldetailed u0026 clean lobby Fresh water u0026 fruit available by the front desk Our room was very comfortable and a nice view of the new Salesforce Tower The location is awesome as it it is blocks away from Chinatown Market Square or the waterfront The hotel bar is livelyreviewrating50sentimentclasspositivesentimentresult09246643928571429sentimentbreakdownWe had a lovely stay at the Omnipositive083306634Pleasantly greeted when we arrivedpositive09322404Welldetailed u0026 clean lobbypositive094302946Fresh water u0026 fruit available by the front deskpositive09715844Our room was very comfortable and a nice view of the new Salesforce Towerpositive09563512The location is awesome as it it is blocks away from Chinatown Market Square or the waterfrontpositive088930625The hotel bar is livelypositive09470727reviewerfakepoints40

revieweridD308CF400A7772258A1B594C84E3079DreviewernameBoston1reviewtextI have traveled quite a bit and stayed at Omni hotels in other cities previously I was also settled on Omni Boston for my wedding venue I am all done with Omni after our experience at Omni San FrancisconnLate on 323 I booked a room at Omni San Francisco for the school vacation week in April Omni site was glitching and kept kicking me out when I tried to enter my Select Guest number forcing me to reenter my info I finally booked the stay without the number having checked the dates and total amount I then followed up with a call to the hotel to request that my number be added because the glitchy site would not let me add it nnMy daughter and I landed in San Francisco late at night on 419 When we arrived at Omni we were shocked to be told by the check in person that there was no reservation and then that there was a reservation but it was for a single day in the past 323 why would I book on 323 for a same day stay when I live across the country Why would I arrive in an unfamiliar popular city late at night pregnant and with a kid without a hotel reservation nnThe front desk person then stated that Omni never added my number was fully booked and to add insult to injury was going to charge me as a so called no show despite the glitchy site problems My daughter and I were forced to frantically look for a place to stay late at night in an unfamiliar city The only person who showed customer service and more importantly humanity in the whole debacle was the concierge Seeing what was happening he pulled us aside gave us suggestions for nearby hotels in our price range brought up water and set us up in the business center to find a place to staynnIn sum I did not receive a room for the reserved April week and was instead charged for a date I did not request Omnis parroted response was their no show policy No show presumes a reservation site that reserves a room for the dates requested Not the mess they put my family through and then trying to pass the cost to me the injured partynnAfter multiple calls and months Omni reimbursed only half of the charge n I feel like Ive been robbed on top of having the start of our first time trip to San Francisco ruined by Omnireviewrating10sentimentclassunknownsentimentresult07662303061904762sentimentbreakdownI have traveled quite a bit and stayed at Omni hotels in other cities previouslypositive08965654I was also settled on Omni Boston for my wedding venuepositive08744307I am all done with Omni after our experience at Omni San Franciscopositive0914442Late on 323 I booked a room at Omni San Francisco for the school vacation week in Aprilpositive093670803Omni site was glitching and kept kicking me out when I tried to enter my Select Guest number forcing me to reenter my infounknown06876933I finally booked the stay without the number having checked the dates and total amountunknown07785095I then followed up with a call to the hotel to request that my number be added because the glitchy site would not let me add itpositive08564481My daughter and I landed in San Francisco late at night on 419positive094519025When we arrived at Omni we were shocked to be told by the check in person that there was no reservation and then that there was a reservation but it was for a single day in the past 323 why would I book on 323 for a same day stay when I live across the countrypositive091136926Why would I arrive in an unfamiliar popular city late at night pregnant and with a kid without a hotel reservationpositive08313452unknown07262605The front desk person then stated that Omni never added my number was fully booked and to add insult to injury was going to charge me as a so called no show despite the glitchy site problemsunknown06742481My daughter and I were forced to frantically look for a place to stay late at night in an unfamiliar citypositive084151816The only person who showed customer service and more importantly humanity in the whole debacle was the conciergeunknown0693309Seeing what was happening he pulled us aside gave us suggestions for nearby hotels in our price range brought up water and set us up in the business center to find a place to staypositive08459605In sum I did not receive a room for the reserved April week and was instead charged for a date I did not requestunknown05441675Omnis parroted response was their no show policyunknown055387425No show presumes a reservation site that reserves a room for the dates requestedunknown068878776Not the mess they put my family through and then trying to pass the cost to me the injured partyunknown071912247After multiple calls and months Omni reimbursed only half of the chargenegative027204835I feel like Ive been robbed on top of having the start of our first time trip to San Francisco ruined by Omnipositive08988381reviewerfakepoints70