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Overview
  • How are reviewers describing this item?
    moved and done.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 25 reviews as of our last analysis date on Aug 24 2017.
Reviews Summary

{"reviewer_id":"461CAD987616625A3B40CEEDF8914079","reviewer_name":"Bill B","review_text":"I have stayed at the Onmi several times in the past including last week. I like the hotel including the location and rooms. \n\nThis trip however was tainted by extremely rude service in the Bob's bar on the part of the bartender. He was very unfriendly and seemed put out be even simple requests. This occurred over two days. I mentioned it to a manager and NOTHING was done about it \n\nDisappointing","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.676204536,"sentiment_breakdown":[["I have stayed at the Onmi several times in the past including last week.",["positive",0.91896856]],["I like the hotel including the location and rooms.",["positive",0.9814958]],["This trip however was tainted by extremely rude service in the Bob's bar on the part of the bartender.",["negative",0.29708472]],["He was very unfriendly and seemed put out be even simple requests.",["unknown",0.462217]],["This occurred over two days.",["unknown",0.7212566]]],"reviewer_fake_points":-10}


{"reviewer_id":"81BC7E969E76F8435645D449ED5AB7A9","reviewer_name":"Coastal09200365817","review_text":"Comfortable and close to Financial District. Valet parking was quick and efficient, although a little expensive. Due to the shortage of hotels in SF, I found this to be a convenient and easy option. Would stay again. ","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.8554133275,"sentiment_breakdown":[["Comfortable and close to Financial District.",["positive",0.9687581]],["Valet parking was quick and efficient, although a little expensive.",["positive",0.94853]],["Due to the shortage of hotels in SF, I found this to be a convenient and easy option.",["positive",0.96104807]],["Would stay again.",["unknown",0.54331714]]],"reviewer_fake_points":50}


{"reviewer_id":"3B329A98CA68232504E2B62CBC82E8D8","reviewer_name":"FritziinTampa","review_text":"We had a lovely stay at the Omni. Pleasantly greeted when we arrived. Well-detailed \u0026 clean lobby. Fresh water \u0026 fruit available by the front desk. Our room was very comfortable and a nice view of the new Salesforce Tower. The location is awesome as it it is blocks away from Chinatown, Market Square or the waterfront. The hotel bar is lively.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9246643928571429,"sentiment_breakdown":[["We had a lovely stay at the Omni.",["positive",0.83306634]],["Pleasantly greeted when we arrived.",["positive",0.9322404]],["Well-detailed \u0026 clean lobby.",["positive",0.94302946]],["Fresh water \u0026 fruit available by the front desk.",["positive",0.9715844]],["Our room was very comfortable and a nice view of the new Salesforce Tower.",["positive",0.9563512]],["The location is awesome as it it is blocks away from Chinatown, Market Square or the waterfront.",["positive",0.88930625]],["The hotel bar is lively.",["positive",0.9470727]]],"reviewer_fake_points":-40}


{"reviewer_id":"D308CF400A7772258A1B594C84E3079D","reviewer_name":"Boston1","review_text":"I have traveled quite a bit, and stayed at Omni hotels in other cities previously. I was also settled on Omni Boston for my wedding venue. I am all done with Omni after our experience at Omni San Francisco.\n\nLate on 3/23, I booked a room at Omni San Francisco for the school vacation week in April. Omni site was glitching and kept kicking me out when I tried to enter my Select Guest number, forcing me to reenter my info. I finally booked the stay without the number, having checked the dates and total amount. I then followed up with a call to the hotel to request that my number be added because the glitchy site would not let me add it. \n\nMy daughter and I landed in San Francisco late at night on 4/19. When we arrived at Omni, we were shocked to be told by the check in person that there was no reservation, and then that there was a reservation but it was for a single day in the past, 3/23 (why would I book on 3/23 for a same day stay when I live across the country? Why would I arrive in an unfamiliar popular city late at night pregnant and with a kid without a hotel reservation?). \n\nThe front desk person then stated that Omni never added my number, was fully booked, and, to add insult to injury, was going to charge me as a so called no show despite the glitchy site problems. My daughter and I were forced to frantically look for a place to stay late at night in an unfamiliar city. The only person who showed customer service, and, more importantly, humanity, in the whole debacle was the concierge. Seeing what was happening, he pulled us aside, gave us suggestions for nearby hotels in our price range, brought up water and set us up in the business center to find a place to stay.\n\nIn sum, I did not receive a room for the reserved April week, and was instead charged for a date I did not request. Omni's parroted response was their no show policy. No show presumes a reservation site that reserves a room for the dates requested. Not the mess they put my family through, and then trying to pass the cost to me, the injured party.\n\nAfter multiple calls and months, Omni reimbursed only half of the charge. \n I feel like I've been robbed on top of having the start of our first time trip to San Francisco ruined by Omni.","review_rating":1.0,"sentiment_class":"unknown","sentiment_result":0.7662303061904762,"sentiment_breakdown":[["I have traveled quite a bit, and stayed at Omni hotels in other cities previously.",["positive",0.8965654]],["I was also settled on Omni Boston for my wedding venue.",["positive",0.8744307]],["I am all done with Omni after our experience at Omni San Francisco.",["positive",0.914442]],["Late on 3/23, I booked a room at Omni San Francisco for the school vacation week in April.",["positive",0.93670803]],["Omni site was glitching and kept kicking me out when I tried to enter my Select Guest number, forcing me to reenter my info.",["unknown",0.6876933]],["I finally booked the stay without the number, having checked the dates and total amount.",["unknown",0.7785095]],["I then followed up with a call to the hotel to request that my number be added because the glitchy site would not let me add it.",["positive",0.8564481]],["My daughter and I landed in San Francisco late at night on 4/19.",["positive",0.94519025]],["When we arrived at Omni, we were shocked to be told by the check in person that there was no reservation, and then that there was a reservation but it was for a single day in the past, 3/23 (why would I book on 3/23 for a same day stay when I live across the country?",["positive",0.91136926]],["Why would I arrive in an unfamiliar popular city late at night pregnant and with a kid without a hotel reservation?",["positive",0.8313452]],[").",["unknown",0.7262605]],["The front desk person then stated that Omni never added my number, was fully booked, and, to add insult to injury, was going to charge me as a so called no show despite the glitchy site problems.",["unknown",0.6742481]],["My daughter and I were forced to frantically look for a place to stay late at night in an unfamiliar city.",["positive",0.84151816]],["The only person who showed customer service, and, more importantly, humanity, in the whole debacle was the concierge.",["unknown",0.693309]],["Seeing what was happening, he pulled us aside, gave us suggestions for nearby hotels in our price range, brought up water and set us up in the business center to find a place to stay.",["positive",0.8459605]],["In sum, I did not receive a room for the reserved April week, and was instead charged for a date I did not request.",["unknown",0.5441675]],["Omni's parroted response was their no show policy.",["unknown",0.55387425]],["No show presumes a reservation site that reserves a room for the dates requested.",["unknown",0.68878776]],["Not the mess they put my family through, and then trying to pass the cost to me, the injured party.",["unknown",0.71912247]],["After multiple calls and months, Omni reimbursed only half of the charge.",["negative",0.27204835]],["I feel like I've been robbed on top of having the start of our first time trip to San Francisco ruined by Omni.",["positive",0.8988381]]],"reviewer_fake_points":70}

Review Count History
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