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Overview
  • How are reviewers describing this item?
    here, great, animal, happy and away.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 155 reviews as of our last analysis date on Aug 4 2017.
Reviews Summary

{"reviewer_id":"2114A31DE45C1F19EFFD778F91A4B23F","reviewer_name":"Fearless53529580348","review_text":"Hotel very good, and restaurants as well. Dress code for restaurants is very lax which we didn’t like. Glasses of wine being drunk in the pools in GLASS and not in the normal unbreakable containers. Could be a very nasty accident and mean pools being drained!","review_rating":4.0,"sentiment_class":"unknown","sentiment_result":0.7241005125,"sentiment_breakdown":[["Hotel very good, and restaurants as well.",["positive",0.9897794]],["Dress code for restaurants is very lax which we didn’t like.",["unknown",0.372378]],["Glasses of wine being drunk in the pools in GLASS and not in the normal unbreakable containers.",["unknown",0.74487525]],["Could be a very nasty accident and mean pools being drained!",["unknown",0.7893694]]],"reviewer_fake_points":60}


{"reviewer_id":"2906AE477B355170C2A2947247E5336A","reviewer_name":"Ramin Mj","review_text":"This is definitely not 5-star hotel. I give it at most only 3stars. \nI have been in 5 and even 4 stars hotels before in Mexico/Dominicans and there were way better than this. \nChecked in after 4pm and still room was not ready! We had to wait about an hour before i checked in to our room. \nRooms are old and there are not well maintained. Don't even want to talk about their bed sheets and blankets. \nFood variety and quality is AVERAGE. \nLive cooking stations at the buffet for lunch and dinner is a joke. Cooks wont do anything unless they get tips or you need to ask them 3times to get their attention. \nFirst night i saw all these food flies on deserts and chocolate dipping station and we were done with that for the rest of the stay. \nServers are nice and helpful though. \nRestaurants are chic but again food is average. \nBeach are: Good luck to get someone to get you a shade at the beach area. Their beach towel system is a joke. I had that experience 10 years ago in my first trip to Cuba in a 3star hotel. \nNightly entertainment is not the best. One night was good though. But we had seen way better in other resorts....\nFinal words: This resort doesn't offer 5star quality but that doesn’t mean you are not going to have fun. If you expect premium quality and service look somewhere else.","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.6874547699999999,"sentiment_breakdown":[["This is definitely not 5-star hotel.",["negative",0.16991654]],["I give it at most only 3stars.",["positive",0.86542547]],["I have been in 5 and even 4 stars hotels before in Mexico/Dominicans and there were way better than this.",["positive",0.936984]],["Checked in after 4pm and still room was not ready!",["unknown",0.5232368]],["We had to wait about an hour before i checked in to our room.",["positive",0.8142786]],["Rooms are old and there are not well maintained.",["unknown",0.5914868]],["Don't even want to talk about their bed sheets and blankets.",["unknown",0.733501]],["Food variety and quality is AVERAGE.",["positive",0.9482946]],["Live cooking stations at the buffet for lunch and dinner is a joke.",["unknown",0.5114017]],["Cooks wont do anything unless they get tips or you need to ask them 3times to get their attention.",["unknown",0.43891948]],["First night i saw all these food flies on deserts and chocolate dipping station and we were done with that for the rest of the stay.",["unknown",0.600534]],["Servers are nice and helpful though.",["positive",0.8185266]],["Restaurants are chic but again food is average.",["positive",0.9711998]],["Beach are: Good luck to get someone to get you a shade at the beach area.",["unknown",0.7059772]],["Their beach towel system is a joke.",["unknown",0.30144054]],["I had that experience 10 years ago in my first trip to Cuba in a 3star hotel.",["positive",0.9676587]],["Nightly entertainment is not the best.",["unknown",0.62964857]],["One night was good though.",["positive",0.8077199]],["But we had seen way better in other resorts.",["positive",0.9746167]],["Final words: This resort doesn't offer 5star quality but that doesn’t mean you are not going to have fun.",["unknown",0.71546465]],["If you expect premium quality and service look somewhere else.",["unknown",0.41031852]]],"reviewer_fake_points":-65}


{"reviewer_id":"27C69B39065DE88733989639AB975663","reviewer_name":"Alan Samuel","review_text":"Currently gathering my thoughts by the main pool area after a BBQ lunch on the beach at RIU Palace Las Americas as my second trip to this fantastic hotel comes to an end after an unforgettable 14 nights. They do the BBQ lunch on Saturday afternoons and it really is worth making sure you're around for. \n\nThis all inclusive hotel is one of a kind, led by the lovely general manager, Daniella who always has an authentic desire to assist. She is very approachable and remembered us from our last trip so I was able to catch up with her whilst my friend enjoyed a Zumba fitness class on the beach. If you have any issues during your trip, I would suggest speaking to Daniella directly. She personally deals with any safes that are locked out or will send her assistant manager, she runs a very tight ship. \n\nMy top tip is to book a room with a sea view, it is slightly more expensive but worth every single penny when you wake up to that dreamy view every morning. Another plus is that the hotel has a no kids policy!\n\nThe hotel boasts 5 restaurants, the best ones are the steak house and the Japanese (Sakura). The Mexican restaurant was our least favourite cuisine. The waiters are efficient and always offer a service with a smile as do all the cleaners, receptionists and security. Everyone seems so happy to work here and it's a real delight to be surrounded by such great aura.\n\nThey have entertainment on most nights by the rear bar facing the sea. The entertainment is average and can only be described as Butlins meets Latin but it's a good place to pre drink before heading out to party or settling down for bed. If you're a Michael Jackson fan, you'll enjoy the endless tribute shows! The best entertainment night is the beach party which takes place on a Friday once a month so try and find out when that is taking place before booking. We were fortunate enough to know Giovanni who is the fitness instructor and also part of the animation team who kindly confirmed when the beach party would be taking place before we booked our trip. \n\nThe mini bar in each room is stocked daily with premium spirits including Smirnoff and Barcardi so you can enjoy tipples on the balcony or in the shower ahead of an evening out on the tiles! \n\nThey have tours / excursions / tickets for the clubs being sold at the hotel but the best way to bag a bargain is by going to the vendors directly opposite the hotel. The rates are less than half the price especially if you book multiple trips with the same vendor. They will collect you from the hotel lobby and have been really reliable on both our trips. If you book via the hotel you will be paying much higher rates so take a stroll and venture across the road. \n\nHere are some shout outs for the staff who have gone above and beyond during our stay: \n\nFelix on reception helped us get the most stunning room we could by showing us three rooms before we checked in. Without his help, we would have had a room without the view we have now which overlooks the entire resort on the 5th floor with a glass balcony and not a concrete one. \n\nPablo on reception was also super super friendly, funny and speedy, he went above and beyond to always make sure any requests were dealt with and is a lovely chap.\n\nAbu who is based at the inside bar is a comedy genius, always puts on a show and every drink is made with love. His brother Nato is also a star and works at the bars, they look very similar and are always up for a chat and a laugh. They should both be snapped up by the animations and entertainment team! \n\nGabriel is a supervisor who tends to work evenings to supervise the pool areas and bar, he's a lovely man with a very kind heart, always goes out of his way to ask how your day has been and will stand and listen even when he is needed elsewhere and his radio is going off!\n\nAdrian Moreno works across the restaurants but has been in the 24 hour longe this week and keeping us hydrated and enthused after returning after drunk nights out! \n\nThe pool boys are also super lovely and will come round and offer drinks at regular intervals, be sure to tip them, they work in the heat to keep you hydrated and boozed up so be generous or go and get your own drinks from the bar. \n\nAll in all this hotel gets a 10/10 from me and I can not wait to return.","review_rating":5.0,"sentiment_class":"positive","sentiment_result":0.9039188234375,"sentiment_breakdown":[["Currently gathering my thoughts by the main pool area after a BBQ lunch on the beach at RIU Palace Las Americas as my second trip to this fantastic hotel comes to an end after an unforgettable 14 nights.",["positive",0.9921719]],["They do the BBQ lunch on Saturday afternoons and it really is worth making sure you're around for.",["positive",0.97255516]],["This all inclusive hotel is one of a kind, led by the lovely general manager, Daniella who always has an authentic desire to assist.",["positive",0.95107275]],["She is very approachable and remembered us from our last trip so I was able to catch up with her whilst my friend enjoyed a Zumba fitness class on the beach.",["positive",0.98897713]],["If you have any issues during your trip, I would suggest speaking to Daniella directly.",["unknown",0.75564164]],["She personally deals with any safes that are locked out or will send her assistant manager, she runs a very tight ship.",["positive",0.93831944]],["My top tip is to book a room with a sea view, it is slightly more expensive but worth every single penny when you wake up to that dreamy view every morning.",["positive",0.9680467]],["Another plus is that the hotel has a no kids policy!",["positive",0.8519523]],["The hotel boasts 5 restaurants, the best ones are the steak house and the Japanese (Sakura).",["positive",0.97972614]],["The Mexican restaurant was our least favourite cuisine.",["positive",0.9245551]],["The waiters are efficient and always offer a service with a smile as do all the cleaners, receptionists and security.",["positive",0.92176324]],["Everyone seems so happy to work here and it's a real delight to be surrounded by such great aura.",["positive",0.98580116]],["They have entertainment on most nights by the rear bar facing the sea.",["positive",0.9559091]],["The entertainment is average and can only be described as Butlins meets Latin but it's a good place to pre drink before heading out to party or settling down for bed.",["positive",0.8835801]],["If you're a Michael Jackson fan, you'll enjoy the endless tribute shows!",["unknown",0.7544806]],["The best entertainment night is the beach party which takes place on a Friday once a month so try and find out when that is taking place before booking.",["positive",0.9859694]],["We were fortunate enough to know Giovanni who is the fitness instructor and also part of the animation team who kindly confirmed when the beach party would be taking place before we booked our trip.",["unknown",0.7842411]],["The mini bar in each room is stocked daily with premium spirits including Smirnoff and Barcardi so you can enjoy tipples on the balcony or in the shower ahead of an evening out on the tiles!",["positive",0.9881025]],["They have tours / excursions / tickets for the clubs being sold at the hotel but the best way to bag a bargain is by going to the vendors directly opposite the hotel.",["positive",0.98676306]],["The rates are less than half the price especially if you book multiple trips with the same vendor.",["positive",0.9441367]],["They will collect you from the hotel lobby and have been really reliable on both our trips.",["positive",0.9680517]],["If you book via the hotel you will be paying much higher rates so take a stroll and venture across the road.",["positive",0.8613042]],["Here are some shout outs for the staff who have gone above and beyond during our stay: Felix on reception helped us get the most stunning room we could by showing us three rooms before we checked in.",["positive",0.9369358]],["Without his help, we would have had a room without the view we have now which overlooks the entire resort on the 5th floor with a glass balcony and not a concrete one.",["positive",0.9228529]],["Pablo on reception was also super super friendly, funny and speedy, he went above and beyond to always make sure any requests were dealt with and is a lovely chap.",["positive",0.93939483]],["Abu who is based at the inside bar is a comedy genius, always puts on a show and every drink is made with love.",["positive",0.9943737]],["His brother Nato is also a star and works at the bars, they look very similar and are always up for a chat and a laugh.",["positive",0.94081897]],["They should both be snapped up by the animations and entertainment team!",["unknown",0.5374783]],["Gabriel is a supervisor who tends to work evenings to supervise the pool areas and bar, he's a lovely man with a very kind heart, always goes out of his way to ask how your day has been and will stand and listen even when he is needed elsewhere and his radio is going off!",["positive",0.8680173]],["Adrian Moreno works across the restaurants but has been in the 24 hour longe this week and keeping us hydrated and enthused after returning after drunk nights out!",["positive",0.99137396]],["The pool boys are also super lovely and will come round and offer drinks at regular intervals, be sure to tip them, they work in the heat to keep you hydrated and boozed up so be generous or go and get your own drinks from the bar.",["positive",0.98492545]],["All in all this hotel gets a 10/10 from me and I can not wait to return.",["unknown",0.46611002]]],"reviewer_fake_points":20}


{"reviewer_id":"46D137DAF10B611CDE0BA41EDEFCEF04","reviewer_name":"MamaLJV","review_text":"My husband and I recently traveled to Riu Palace Las Americas for 5 nights. We paid for an ocean view room and also called ahead to let the hotel know we would be celebrating my husbands birthday as well as our 10 year anniversary. We arrived around 10 am (after traveling since 4 am) and were not given our room until 5:15 PM! They said it was because we had “special requests” all we asked for was a king size bed on higher floor (how is that so hard)? Anyhow we were given our wrist bands to be able to use the pool and facilities but had to dig through our luggage in the lobby and change in a public bathroom. After a very long day we were given our room which was nice but not quite worth the wait (aside from the view). Very uncomfortable bed and no tv to watch in front of the bed (only in the small step down area). We decided to let this slide as we really hoped to enjoy the new few days. The next few days we celebrated my husbands birthday and also our anniversary (no special note, champagne, strawberries, or even a towel animal was placed in our room for either occasion, obviously it’s not the end of the world but took away from the promise that they would “do something special” for us. The pool and beach are beautiful and the facilities are all very clean. Sadly those are the only two things that are good. Food was terrible except the black and white which was still not great. My husband got Sick to his stomach from Krystal and also the buffet. We are not big drinkers but when we did order a drink they were bottom shelf and always made incorrectly. Sadly we spend a good amount of money to do this and are sad that our trip was not what we’d hoped. Beware and prepare yourself as this is advertised as 5 stars and it is more like a 3. :(","review_rating":3.0,"sentiment_class":"unknown","sentiment_result":0.7458820031249999,"sentiment_breakdown":[["My husband and I recently traveled to Riu Palace Las Americas for 5 nights.",["positive",0.96134585]],["We paid for an ocean view room and also called ahead to let the hotel know we would be celebrating my husbands birthday as well as our 10 year anniversary.",["positive",0.8669225]],["We arrived around 10 am (after traveling since 4 am) and were not given our room until 5:15 PM!",["positive",0.865301]],["They said it was because we had “special requests” all we asked for was a king size bed on higher floor (how is that so hard)?",["unknown",0.6482789]],["Anyhow we were given our wrist bands to be able to use the pool and facilities but had to dig through our luggage in the lobby and change in a public bathroom.",["positive",0.94676054]],["After a very long day we were given our room which was nice but not quite worth the wait (aside from the view).",["unknown",0.770285]],["Very uncomfortable bed and no tv to watch in front of the bed (only in the small step down area).",["unknown",0.45882574]],["We decided to let this slide as we really hoped to enjoy the new few days.",["positive",0.9271042]],["The next few days we celebrated my husbands birthday and also our anniversary (no special note, champagne, strawberries, or even a towel animal was placed in our room for either occasion, obviously it’s not the end of the world but took away from the promise that they would “do something special” for us.",["unknown",0.60464704]],["The pool and beach are beautiful and the facilities are all very clean.",["positive",0.975631]],["Sadly those are the only two things that are good.",["unknown",0.78217137]],["Food was terrible except the black and white which was still not great.",["negative",0.06984378]],["My husband got Sick to his stomach from Krystal and also the buffet.",["positive",0.99407417]],["We are not big drinkers but when we did order a drink they were bottom shelf and always made incorrectly.",["positive",0.94528186]],["Sadly we spend a good amount of money to do this and are sad that our trip was not what we’d hoped.",["unknown",0.5850932]],["Beware and prepare yourself as this is advertised as 5 stars and it is more like a 3.",["unknown",0.5325459]]],"reviewer_fake_points":-10}

Review Count History
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