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Overview
  • How are reviewers describing this item?
    great, nice, here, clean and uptown.
  • Our engine has analyzed and discovered that 60.0% of the reviews are reliable.
  • This product had a total of 1,500 reviews as of our last analysis date on Mar 8 2020.
Details

BETA

Most positive reviewquestion

We stay at the Uptown a couple of times a year for the last 20 or so years. Since we have been Sheraton card members we get the...  Read More

Least positive reviewquestion

In short: my belongings were exposed to bed bugs for 3 nights and the response from Sheraton/Marriot management was completely ...  Read More

Most authentic reviewquestion

This was the second time I've visited. I stayed on the 8th floor Club Lounge. This was the best offer Sheraton can make for a...  Read More

Least authentic reviewquestion

Nice to arrive to after a long day...From the front door to the arrival of my room, to guest services and the private Lounge on...  Read More


Helpful Insights

BETA

    Posted by a reviewer on Tripadvisor

    Could not have been a more pleasant stay.


    Posted by a reviewer on Tripadvisor

    Please check your room before spending the night as i encountered an adult, fully grown bed bug (see attached picture).


    Posted by a reviewer on Tripadvisor

    I showed the night manager the bug before vacating and she took pictures of it.


    Posted by a reviewer on Tripadvisor

    It is very expensive and time-consuming to truly get rid of them.


    Posted by a reviewer on Tripadvisor

    The response from sheraton/marriot management was absolutely unacceptable.


    Posted by a reviewer on Tripadvisor

    Please check your room thoroughly as i encountered an adult bed bug which means there are likely plenty more.


    Posted by a reviewer on Tripadvisor

    The air conditioning in the room is very loud, the pool area is a bit tired and is too small to swim.


    Posted by a reviewer on Tripadvisor

    Also the alarm clock randomly went off at 5am on the final day of my stay and had no instructions on how to turn it off (and not just snooze it).

Review Count History
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