Posted by a reviewer on Tripadvisor

Due to mobility issues with a member of our party we took the free shuttle to the airport instead of walking a long walk according to shuttle driver

Posted by a reviewer on Tripadvisor

Diamond member and stated two nights 3rd and 4th december hitel contacted before arrival what they can do but at arrival 1130 pm after 10 hours flight a rude front desk person so as later manager via text said no upgrades and tried rudely set my expectations then the room given 9th floor has basin water full not draining at all

Posted by a reviewer on Tripadvisor

After 3 calls 25 minutes later person shows up saying moving me new room

Posted by a reviewer on Tripadvisor

And given handicap room 934 with no place to keep brush etc then 7 am fire alarm goes off no reason all had to come outside at 10 degree temperatures in snow no apology nothing i am personally done with hilton

Posted by a reviewer on Tripadvisor

Had to fly out of boston after finishing a job assignment in nantucket

Posted by a reviewer on Tripadvisor

Convenient to terminal a but keep your coat on in winter as one of the walkways is not heated

Posted by a reviewer on Tripadvisor

You will then spend the night contemplating how much better it would’ve been to stay further away and get a taxi

Posted by a reviewer on Tripadvisor

It is simply the worst place in the planet to stay