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Highlights
Quality
A great product creative marketing and delightful customer service are no longer enough to succeed
So now i have completed the brand customer and user experience road map for this product from zmot to umot and have brought thi... Read More
Many were clearly not designed for the scale the book has printed at and dont flow well with the rest of the text
It details an experience architecture when the customer shares the experience with the brand coke and nike being examples
Packaging/appearance
With this one i was able to break the book down into short easy toread snippets
Competitiveness
The process of creating experience architecture for your customers is the key to separating your business from the competition ... Read More
X is a superb source to provoke your thinking into thinking deeper and wider thinking intimate and provocative thinking custome... Read More
Well it’s not just because the cliché is outmoded it’s because it doesn’t take a 360degree perspective
Overview
- How are reviewers describing this item?
great, content, good and through. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 145 reviews as of our last analysis date on Nov 20 2021.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Customer is kingone of the most overused phrases quoted by marketing and digital pundits “content is king needs to be retired
Posted by a reviewer on Amazon
Well it’s not just because the cliché is outmoded it’s because it doesn’t take a 360degree perspective
Posted by a reviewer on Amazon
Disney apple and amazon google telestra rail europe and lego are among the institutions that are highlighted
Posted by a reviewer on Amazon
Whether you are a small medium or large companies private public or nonprofit the rapidly changing business landscape across multi channels screens and touchpoints ultimately affects everyone in the organization when you are serving customers
Posted by a reviewer on Amazon
After reading “wtf what’s the future of business” i became hooked on his vision and was anxious for “x” to come out and build on the future of ux
Posted by a reviewer on Amazon
If youre looking for a book that will give you all the answers to all your organisational customer experience problems this book is not for you
Posted by a reviewer on Amazon
X is a superb source to provoke your thinking into thinking deeper and wider thinking intimate and provocative thinking customer experience first to give you an unfair advantage on your competition and more importantly more steadier and predictable revenues with more happier customers and raving customers less leakage and customer loss
Posted by a reviewer on Amazon
This book is priced at a steal with the amount of ideas youll extract from x and the great thing about the author brian solis youll find him in social twitter facebook etc where hell connect with you if you need help and a consultation
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Price History
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