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Highlights
Quality
But lets not confuse the customer recognizing a specific act with the customer walking away dissatisfied
Competitiveness
If you are trying to separate yourself from your competitors this is a great place to start
Has many examples about how to maximize your treatment of customers to maximize profits
This is not a book to keep on a shelf it belongs on your desk as a perpetual guide to doing it light years better than your competition
In fact its those stories that really give this book its umph
Overview
- How are reviewers describing this item?
secret, great, easy, many and good. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has determined that the review content quality is high and informative.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 34 reviews as of our last analysis date on Oct 5 2020.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Dijulius did not keep his secret a secret and shared with us
Posted by a reviewer on Amazon
Check out johns interpretations and thoughtful breakdowns of each point beginning on page 59
Posted by a reviewer on Amazon
There is no one in any type of buisness that cannot find something in this book
Posted by a reviewer on Amazon
There is no reason for any person in management not to own this book
Posted by a reviewer on Amazon
It covers non negotiable standards for each level of interaction your customers has with you
Posted by a reviewer on Amazon
His new book whats the secret is a stepbystep roadmap to excellence
Posted by a reviewer on Amazon
Whats the secret presents itself as somewhat of a sequel to dijulius previous book secret service hidden systems that deliver unforgettable customer service
Posted by a reviewer on Amazon
While that book appears to focus on putting systems in place i have not read it whats the secret has a heavy focus on actual customer service stories both good and bad
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