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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

Highlights

The AI used to provide these results are constantly improving. These results might change.

Quality


But lets not confuse the customer recognizing a specific act with the customer walking away dissatisfied

Competitiveness


If you are trying to separate yourself from your competitors this is a great place to start


Has many examples about how to maximize your treatment of customers to maximize profits


This is not a book to keep on a shelf it belongs on your desk as a perpetual guide to doing it light years better than your competition


In fact its those stories that really give this book its umph

Overview

  • How are reviewers describing this item?
    secret, great, easy, many and good.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 34 reviews as of our last analysis date on Oct 5 2020.

Helpful InsightsBETA

The AI used to provide these results are constantly improving. These results might change.

    Posted by a reviewer on Amazon

    Dijulius did not keep his secret a secret and shared with us


    Posted by a reviewer on Amazon

    Check out johns interpretations and thoughtful breakdowns of each point beginning on page 59


    Posted by a reviewer on Amazon

    There is no one in any type of buisness that cannot find something in this book


    Posted by a reviewer on Amazon

    There is no reason for any person in management not to own this book


    Posted by a reviewer on Amazon

    It covers non negotiable standards for each level of interaction your customers has with you


    Posted by a reviewer on Amazon

    His new book whats the secret is a stepbystep roadmap to excellence


    Posted by a reviewer on Amazon

    Whats the secret presents itself as somewhat of a sequel to dijulius previous book secret service hidden systems that deliver unforgettable customer service


    Posted by a reviewer on Amazon

    While that book appears to focus on putting systems in place i have not read it whats the secret has a heavy focus on actual customer service stories both good and bad

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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.