Highlights
Quality
Very happy with the value and result of this fireplace.
My home office is in a loft, that got too cold to work in even with the central heat.
I am a contractor use the product in a custom home and the product is fabulous
Glad we went with the longer size.
Shipping
Cons: instructions are tiny and over simplified, remote is quirky, blue led’s are spread out to far & shipping packing could be... Read More
Great customer service team that’s very responsive and fast shipping.
The first one i received was damaged and i had to return it the company was great and sent another one out right away, the ship... Read More
We love our electric fireplace, however we did have to return the first time because it did come slightly damage from the outsi... Read More
Packaging/appearance
I like the packaging it came in plenty of styrofoam and even built in handles in the box and in the unit itself for ease of mov... Read More
Overview
- How are reviewers describing this item?
great, easy, nice, beautiful and little. - Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
- Our engine has discovered that over 90% high quality reviews are present.
- This product had a total of 317 reviews as of our last analysis date on Mar 21 2021.
DetailsBETA
BETA
I love this fireplace for the reason we bought it. We wanted a long narrow fire experience to go into a new room addition. We w... Read More
Helpful InsightsBETA
BETA
Posted by a reviewer on Amazon
Both sides were in the way of the unit going in all the way.
Posted by a reviewer on Amazon
So if you aim the remote in any area the other appliances are near you might affect their speed or operation.
Posted by a reviewer on Amazon
Wish i could give this zero stars.
Posted by a reviewer on Amazon
The metal bracket was bent and glass did not sit flush with unit.
Posted by a reviewer on Amazon
Additionally the flames only work on half of the fireplace.
Posted by a reviewer on Amazon
Second unit was delivered and had the same damage to metal brackets.
Posted by a reviewer on Amazon
Contacted valuxhome customer service and they promptly sent a brand new piece of glass.