I found ron kaufmans book to be perfectly aligned with the servicechallenged times we live in

I found ron kaufmans book to be perfectly aligned with the servicechallenged times we live in  Read Less

The book is full of interesting stories and ideas about service quality management and how you can implement his concepts in your business

The book is full of interesting stories and ideas about service quality management and how you can implement his concepts in your business  Read Less

Hear about the personal journey for greater service at singapores ntuc income or read about kaufmans personal and uplifting exc...  Read More

Hear about the personal journey for greater service at singapores ntuc income or read about kaufmans personal and uplifting exchanges with the service team at the marina bay sands hotel  Read Less

This is no quick fix but an impassioned advocacy to adopt a way of doing business that will leave everyone involved executives ...  Read More

This is no quick fix but an impassioned advocacy to adopt a way of doing business that will leave everyone involved executives service team members and clients in a bright mood about experiencing a quality of authenticity about the people and the firm they chose to work with  Read Less

On the other hand it gives excellent case studies how true great companies that have become service icons have used excellence ...  Read More

On the other hand it gives excellent case studies how true great companies that have become service icons have used excellence in service to differentiate themselves from the pack  Read Less

I personally train the new entrants to my customer care team all levels

I personally train the new entrants to my customer care team all levels  Read Less

Thanks ron for the difference you make in the world

Thanks ron for the difference you make in the world  Read Less

He also speaks about the 12 building blocks that are critical areas that companies need to look at and benchmark to competitors...  Read More

He also speaks about the 12 building blocks that are critical areas that companies need to look at and benchmark to competitors and bestin class companies  Read Less

I would recommend it for all business owners at least for the ones who would like to serve their customers better than the competition

I would recommend it for all business owners at least for the ones who would like to serve their customers better than the competition  Read Less