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Coming out of an industrial engineering perspective processes of decisionmaking can be structured to require stepbystep participation in problem definition and solution clarification

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Best quote a skillful teacher draws out critical facts and by a sequence of astutely chosen questions leads students through a process of inquiry which serves both to structure the solution space of the situation at hand and to demonstrate a mode of thinking about business problems

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The most compelling notion in this book is that of practitioners having a reflective conversation with the situation

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The human interlocutors are not the only participants in a consulting or decision making contezxt

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Part of relational listening is listening to the situation itself

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To illuminate these circumstances schon contrasts positivist epistemology with the de facto epistemology of practice● separation of means and ends wherein the attendant instrumental problem solving proceeds toward a preestablished objective via technical procedure or instead means and ends are framed interdependently in the course of refining a tractable problem for technical solution● separation of research from practice where the former furnishes technical methods and tools for the latter’s use or instead integration of research with practice as a natural outcome of reflective practice and in consequence more closely attuned to practitioner needs● separation of knowing from doing whereby the doing serves mainly as the implementation of knowing or instead knowing and doing are inseparable in the reflective conduct of a transaction with the problem situation

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In effect it talks back in the form of insightful observables prompted by the practitioner

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Where remedial actions are indicated the practitioner invokes revisions or improvisations as adjudged appropriate for the issue at hand