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  • How are reviewers describing this item?
    great, best and many.
  • Our engine has profiled the reviewer patterns and has determined that there is high deception involved.
  • This product had a total of 56 reviews as of our last analysis date on Sep 26 2017.
Reviews Summary

Overall, this book is a solid and practical resource for process improvement practitioners

One of the best process books out there! the best part of the book, although one of the shortest, is chapter 1, which discusses the core values of process improvement and provides a manifesto for the industry

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