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Overview
  • How are reviewers describing this item?
    great, practical, new, worth and nice.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 18 reviews as of our last analysis date on May 17 2019.
Details

BETA

This feature is in BETA, meaning the algorithms used to provide these results are constantly improving. These results might change.

Most positive reviewquestion

This is one of the best books on customer loyalty I have read. Will be using this a lot

Most authentic reviewquestion

This is one of the best books on customer loyalty I have read. Will be using this a lot


Helpful Insights

BETA

This feature is in BETA, meaning the algorithms used to provide these results are constantly improving. These results might change.

    Posted by a reviewer on Amazon

    Just felt that same messages reworded throughout the book.


    Posted by a reviewer on Amazon

    Pro: brilliant book, i'm 3/4 of the way through and have already taken on board numerous points which are just so simple and logical, yet a new way of approaching customer support.


    Posted by a reviewer on Amazon

    Lots of metrics to prove that if you focus on how much effort customers have to put in, there is big pay off.


    Posted by a reviewer on Amazon

    What is compelling is that there are stats backing up the science.

Review Count History
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Price History
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