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Overview
  • How are reviewers describing this item?
    great, good, easy, lee and new.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 130 reviews as of our last analysis date on Aug 21 2019.
Details

BETA

Most positive reviewquestion

It was helpful & informative.

Least positive reviewquestion

Not enough review data to provide meaningful insight.

Most authentic reviewquestion

Practical advice for beating your competition for customers, and most of it is cheap and easy to do. Short chapters for easy r...  Read More

Least authentic reviewquestion

Not enough review data to provide meaningful insight.


Helpful Insights

BETA

    Posted by a reviewer on Amazon

    Customer service is horrible in so many ways, across so many industries, whether it is the layers of automation before you can get through to a person on the phone, the long lines to return a product, the minimum wage service clerk who could really care less about your issue -- every day, customers are treated like annoyances rather than kings.


    Posted by a reviewer on Amazon

    There are nothing new here that one has not heard before.


    Posted by a reviewer on Amazon

    Changes your perspective on how to deal with the person on the other side of the register.


    Posted by a reviewer on Amazon

    Lee talks about everything he has learned from his days as a frontline service provider.


    Posted by a reviewer on Amazon

    He goes over how to create service driven policies and procedures on how to hire and train employees to uphold your reputation of providing excellence customer service.


    Posted by a reviewer on Amazon

    In the customer rules, former disney executive lee cockerell presents 39 clear applicational principles for good customer service.


    Posted by a reviewer on Amazon

    This makes pictures of success and failure clear to the reader.


    Posted by a reviewer on Amazon

    Lee cockerell shows you how in his latest book the customer rules.

Review Count History
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Price History
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