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Fakespot Review Analyzer Report

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Sold by Lee Cockerell
Company Product Reviews Grade:A

In category Management & Leadership


Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews


Analyzed on:Aug 1, 2018
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You can trust the reviews of this product.

4.55125125

Analysis overview

Our engine has discovered that over 90% high quality reviews are present.
This product had a total of 125 reviews on Aug 1 2018.
Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
Our engine has determined that the review content quality is high and informative.
Interesting tidbit: the most used word by reviewers is book.
How are reviewers describing this item?
great, good, easy, many and lee.

Reviews summary

Our team read this book as a group and discussed several chapters on a bi-monthly basis

Incredible book! this book is very easy to read because it grabs your attention from the beginning

This book is so good it made me want to send it to my home office

Galanis, ii this was one of the easiest books to read on customer service



Review Count

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Price Track

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[["book", 111], ["customer", 98], ["service", 85], ["rules", 46], ["great", 43], ["read", 40], ["customers", 35], ["business", 34], ["how", 31], ["good", 27], ["from", 27], ["who", 25], ["cockerell", 23], ["about", 23], ["disney", 23], ["easy", 22], ["their", 21], ["many", 21], ["employees", 20], ["lee", 20], ["his", 19], ["company", 18], ["people", 17], ["simple", 16], ["reading", 15], ["common", 15], ["anyone", 15], ["like", 14], ["sense", 14], ["experience", 14], ["into", 12], ["principles", 12], ["way", 12], ["staff", 11], ["rule", 11], ["well", 11], ["best", 11], ["every", 11], ["person", 11], ["day", 11], ["job", 10], ["work", 10], ["ideas", 10], ["life", 10], ["know", 10], ["most", 10], ["love", 10], ["team", 10], ["each", 9], ["employee", 9], ["examples", 9], ["down", 9], ["industry", 9], ["lee's", 9], ["years", 9], ["having", 9], ["chapters", 9], ["those", 8], ["someone", 8], ["full", 8], ["other", 8], ["world", 8], ["train", 8], ["need", 8], ["t", 7]]

Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews




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