This is a very nice resort , once the bus pulled in my family was very impressed, the pools and beach are great for the kids , ...  Read More

This is a very nice resort , once the bus pulled in my family was very impressed, the pools and beach are great for the kids , the staff is great , the nightly entertainment is pretty good aswell Too all the people complaining about the the elevators ,give it a rest , in our 7 day stay i probably waited 2 mins the longest for an elevator , this is cuba not New york or Toronto Never had cold water in our 7 day stay but did a couple of times have just HOT water and couldnt shower , waited like 30mins and it was ok after The food was good , not GREAT , everyday something different but the cuban way is just not the best , there seasoning is not the greatest and the just fry everything (chicken/shrimp/beef) they really need a big bbq All in all this is a good resort and if you've never been you should its really good  Read Less

Let me start with what was good about this vacation. The beach was absolutely amazing. Rooms were very nice and clean. We also ...  Read More

Let me start with what was good about this vacation. The beach was absolutely amazing. Rooms were very nice and clean. We also had a beautiful beach view. Don’t expect to get any privacy when showering since one side is full see through window. Very strange! Now here’s why I will never go back to this hotel. Checkin was okay but not very fast. Not enough people working at the front desk and don’t ask too many questions because they’re not very helpful. Changing money and buying wifi is quite the task. Only one person working at a time and waiting lines were crazy long. Up to 2 hours at times. Hotel has 11 floors but unfortunately most elevators were out of service. The few that did work had fans that didn’t work either. It’s so hot you can barely breathe. Food was terrible! The buffet was awful. Not a lot of variety and everything tasted the same which was basically tasteless. Three out of four of us were sick by mid-week. The a la carte restaurants weren’t much better with the exception of the Japanese one which was very good. They had an Italian restaurant that served no Italian food and a steak house that doesn’t serve steak. Very disappointing. The service at the bars was terrible too. The bartenders quickly served the people they liked and others had to wait forever. It was like some of us were invisible. The icing on the cake was our last day there. Our bus was scheduled to pick us up at 5 pm to take us to the airport. We had to find out on our own that not only was the bus not coming, our flight was delayed by 15 hours. No one from the hotel nor Sunwing came to tell us. It was impossible to get any information. I’m so happy to be out of there and will never go back. I would not recommend this resort to anyone.  Read Less

I’ve just returned from the Iberostar Bella Vista in Varadero. This was my first time at the Bella Vista and probably my last....  Read More

I’ve just returned from the Iberostar Bella Vista in Varadero. This was my first time at the Bella Vista and probably my last. Here is why. The staff was wonderful, my room was comfortable and there was always something tasty to eat. So why would i not return? Smoke, so much smoking in the main lobby that on my first night I feared that I made a big mistake. Smoking is allowed everywhere, and when there is a posting indicating smoking isn’t allowed it goes ignore and unenforced. Eventually the number of smokers did reduce, but we did find ourselves changing seats often in the lobby because someone felt the need to smoke a cigar indoors at the table next to you. Beach seating. I do not go on vacation to have to get up at 5 AM to reserve a beach chair in some shade possibly with a view of the ocean. Instead we found ourselves seeking shade under the trees at the mercy of bird droppings (which by the way some guests got them ). To make matters worse, at least one beach staff member was taking tips to reserve seating in the morning. On one occasion 5 seats were reserved for guests of a neighbouring resort who just happened to have very little beach of their own. On one occasion we witnessed 5 seats reserved in prime view of the ocean and those who had reserved the seats not only came from the neighbouring resort, but didn’t even claim them until 2:30 PM. When they did show up they dared to yell and scolled a woman who had chosen to use them. No lobby entertainment. Guests actually resorted to bringing their personal Bluetooth compatible speakers and their cell phones to get some sort of atmosphere going. No night club environment. There is nothing that even comes close to a nightclub,disco,or sport bar environment. Just bright lights, poor acoustics and the most uncomfortable chairs imaginable. WIFI is horrible. It’s only available In the lobby which isn’t convenient if you need to keep some contact with business back home. Scooter rentals, none !!!! I was told they were broken I was there two weeks and no scooters ever became available. I was told to go to Sol Palmares the neighbouring resort, that they would have some there. I knew that, I stayed there three years in a row and they always had scooters available. Money exchange. Only one location to exchange your money. Also happens to be the only location to buy WIFI access. Expect to wait In line. Buffet, more line ups. Really, 1500 guests and one waffle maker hahaha. Ok, as far as food goes, I had no issues. I always found something good to eat. The table staff is wonderful. Our host Yisel and Leticia were so much fun to talk with and we looked forward to seeing them. This was my experience. It was overall a nice vacation with my siblings but the shortcomings I listed above were enough that it is not likely I will return any time soon.  Read Less

Iberostar Bella Vista has a lot of potential but things are sadly not being addressed. Waking up at 5 :45 Am to reserve a palap...  Read More

Iberostar Bella Vista has a lot of potential but things are sadly not being addressed. Waking up at 5 :45 Am to reserve a palapa on the beach, They need too take a serious look on installing more palapas and lounge chairs. People sitting on towels, lack of chairs ,I witnessed tension amoungst tourist. People sitting under trees, in bush ,it doesnt have a 4 star resort look, its more like a camping ground.,Showers around pool do not work. Dont understand why there is not a juice distruber on bar counter filled with ice water, simple solution. They have non smoking ( signs are small and not obvious ) area in lobby, but sadly people smoke everywhere. even in the theater, guy smoking a cigar..Lobby has no entertainment, no music, Everything is complicated here , wait in line for wifi card, bank, and reservation for dinner.and line up at buffet, and elevators dont work well. The staff here are AMAZING They are so nice, polite and hard working, Wish that management would correct small details that would make this place , what it should be. This resort is beautiful, the pools and beach are stunning.   Read Less