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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.

Highlights

The AI used to provide these results are constantly improving. These results might change.

Quality


Compared to everything else out there this is our lock choice and we are happy with the results


So great now the lock works with the codes i put in


We are so sorry we made this purchase and are very very unhappy with this product


I am very disappointed with the unit and more so with the lack of customer service

Price


Price glad i got it but gulp its a big pill

Shipping


We had the lock shipped to our home and left it in the amazon shipping box for ease of packing with our supplies during travel ...  Read More


We were very frustrated that we had left it in the shipping box as the lock itself came extremely damaged stay clear of the ope...  Read More


Id return the item too if i could but i used it overseas so shipping it back to the us would be a pain and it wont make it in t...  Read More

Packaging/appearance


Hardware overall is ok except for the keypads which are flimsy right out of the box


So we had to get creative with installation as we did not have the luxury of repackaging and returning our renters were arriving soon


I will probably buy another one for the front door which is under a porch and out of the rainsnow

Competitiveness


Next stop is home depot to buy a schlage lock


The lock is more expensive than the schlage but doesnt require the above hub

Overview

  • How are reviewers describing this item?
    set and good.
  • Our engine has profiled the reviewer patterns and has determined that there is high deception involved.
  • Our engine has analyzed and discovered that 50.0% of the reviews are reliable.
  • This product had a total of 61 reviews as of our last analysis date on Sep 25 2021.

Helpful InsightsBETA

The AI used to provide these results are constantly improving. These results might change.

    Posted by a reviewer on Amazon

    I have been using their products for a couple years and wanted to sing their praises but their customer service is horrible


    Posted by a reviewer on Amazon

    The people are nice but they make you wait days yes days not minutes or hours to get help


    Posted by a reviewer on Amazon

    After waiting days for a call back i finally call someone there today and hear that they can email me a link to set an appointment for 4 days from now


    Posted by a reviewer on Amazon

    Come on lockstate pay some overtime hire some more people i dont know but dont ruin a good product with crappy customer service


    Posted by a reviewer on Amazon

    This is definitely not worth the money


    Posted by a reviewer on Amazon

    I originally ordered this lock because it wasnt a mainstream lock company


    Posted by a reviewer on Amazon

    Trying to program the lock without wifi was not possible


    Posted by a reviewer on Amazon

    I eventually gave up and tried using the wifi feature

Review Count History
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Please note: The content is generated by an AI language model based on reviews. We are constantly improving the accuracy, however, its outputs may contain errors or offensive content from certain reviews. Please report any errors or offensive content to us. Also, please note that we will not collect your questions unless you click the thumbs up/down button to provide feedback. The answers displayed will be stored by us so if another Fakespotter asks a similar question we can provide them an answer faster. Your feedback will only help us make Fakespot Chat better! By using Fakespot Chat, you agree to Fakespot's terms of use and privacy notice.