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Highlights
Quality
Compared to everything else out there this is our lock choice and we are happy with the results
So great now the lock works with the codes i put in
We are so sorry we made this purchase and are very very unhappy with this product
I am very disappointed with the unit and more so with the lack of customer service
Price
Price glad i got it but gulp its a big pill
Shipping
We had the lock shipped to our home and left it in the amazon shipping box for ease of packing with our supplies during travel ... Read More
We were very frustrated that we had left it in the shipping box as the lock itself came extremely damaged stay clear of the ope... Read More
Id return the item too if i could but i used it overseas so shipping it back to the us would be a pain and it wont make it in t... Read More
Packaging/appearance
Hardware overall is ok except for the keypads which are flimsy right out of the box
So we had to get creative with installation as we did not have the luxury of repackaging and returning our renters were arriving soon
I will probably buy another one for the front door which is under a porch and out of the rainsnow
Competitiveness
Next stop is home depot to buy a schlage lock
The lock is more expensive than the schlage but doesnt require the above hub
Overview
- How are reviewers describing this item?
set and good. - Our engine has profiled the reviewer patterns and has determined that there is high deception involved.
- Our engine has analyzed and discovered that 50.0% of the reviews are reliable.
- This product had a total of 61 reviews as of our last analysis date on Sep 25 2021.
Helpful InsightsBETA
Posted by a reviewer on Amazon
I have been using their products for a couple years and wanted to sing their praises but their customer service is horrible
Posted by a reviewer on Amazon
The people are nice but they make you wait days yes days not minutes or hours to get help
Posted by a reviewer on Amazon
After waiting days for a call back i finally call someone there today and hear that they can email me a link to set an appointment for 4 days from now
Posted by a reviewer on Amazon
Come on lockstate pay some overtime hire some more people i dont know but dont ruin a good product with crappy customer service
Posted by a reviewer on Amazon
This is definitely not worth the money
Posted by a reviewer on Amazon
I originally ordered this lock because it wasnt a mainstream lock company
Posted by a reviewer on Amazon
Trying to program the lock without wifi was not possible
Posted by a reviewer on Amazon
I eventually gave up and tried using the wifi feature
Review Count History
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