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Fakespot Review Analyzer Report

Hug Your Haters How to Embrace Complaints and Keep Your Customers

Hug Your Haters How to Embrace Complaints and Keep Your Customers

In category Books


Fakespot Review Grade

F
Our analysis detected 72.1% low quality reviews


Analyzed on:Aug 2, 2018
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Tread lightly, this product may contain a major number of unreliable or low quality reviews!

1.15130130

Analysis overview

Our engine has analyzed and discovered that 27.9% of the reviews are reliable.
This product had a total of 130 reviews on Aug 2 2018.
Interesting tidbit: the most used word by reviewers is book.
How are reviewers describing this item?
great, every, social and online.
Our engine detects that in general the reviewers have a suspiciously positive sentiment.
Our engine has profiled the reviewer patterns and has determined that there is high deception involved.

Reviews summary

Understanding some basic concepts, combined with some worthy statistics and best practices

As a customer service advocate i appreciate having all the tools as i struggle to convince my clients of how they need to approach social media and the web

And you have a current recipe for a great approach to handing customer concerns



Review Count

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Price Track

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Unreliable Reviewer
Donovan Reese
Reviewer Analysis:
✓ Overwhelming amount of positive reviews
✓ Repeats reviews text
✓ Reviews content are of a poor quality
✓ Correlation with other fake reviewers' profile data and language.
✓ Large number of reviews created on the same date.

Unreliable Reviewer
TheJohnHurlow
Reviewer Analysis:
✓ Overwhelming amount of positive reviews
✓ Language utilizes many superlatives or is suspiciously positive
✓ Correlation with other fake reviewers' profile data and language.
✓ Large number of reviews created on the same date.

Unreliable Reviewer
Rohit Bhargava - Author | Speaker | Nice Guy
Reviewer Analysis:
✓ Overwhelming amount of positive reviews
✓ Correlation with other fake reviewers' profile data and language.
✓ Large number of reviews created on the same date.


[["book", 103], ["customer", 82], ["jay", 66], ["how", 57], ["haters", 55], ["service", 54], ["business", 53], ["read", 40], ["hug", 38], ["who", 30], ["customers", 29], ["from", 28], ["about", 23], ["baer", 22], ["great", 22], ["complaints", 20], ["his", 20], ["every", 20], ["their", 20], ["social", 20], ["need", 20], ["review", 19], ["research", 19], ["businesses", 19], ["online", 18], ["into", 17], ["media", 17], ["our", 16], ["why", 14], ["marketing", 14], ["those", 14], ["examples", 14], ["new", 14], ["many", 14], ["jay's", 14], ["world", 14], ["data", 13], ["company", 13], ["good", 13], ["respond", 12], ["work", 12], ["like", 12], ["hard", 11], ["companies", 11], ["people", 11], ["advice", 11], ["best", 11], ["opportunity", 10], ["reviews", 10], ["clients", 10], ["brand", 9], ["embrace", 9], ["improve", 9], ["understand", 9], ["time", 9], ["us", 9], ["love", 9], ["real", 9], ["complain", 9], ["copy", 9], ["know", 9], ["easy", 9], ["well", 9], ["way", 8], ["help", 8]]

Fakespot Review Grade

F
Our analysis detected 72.1% low quality reviews




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