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Overview
  • How are reviewers describing this item?
    social, every and great.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 148 reviews as of our last analysis date on Dec 12 2019.
Details

BETA

Most positive reviewquestion

An essential resource for every current or future business owner!

Least positive reviewquestion

Not enough review data to provide meaningful insight.

Most authentic reviewquestion

Jay Baer provides clear and concise guidelines on how to win in customer service with both off-stage and on-stage complaints. A...  Read More

Least authentic reviewquestion

Not enough review data to provide meaningful insight.


Helpful Insights

BETA

    Posted by a reviewer on Amazon

    And i appreciated the fact that it applies to any business (or any organization for that matter) - no matter what field you are in.


    Posted by a reviewer on Amazon

    Any company who does not will be left in the dark.


    Posted by a reviewer on Amazon

    By contrast, jay baer’s hug your haters: how to embrace complaints and keep your customers may not startle readers with its confounding ability to make two plus two equal five.


    Posted by a reviewer on Amazon

    At times, in fact, the book seems prosaic in comparison with small data.


    Posted by a reviewer on Amazon

    This book is one of 2016’s best precisely because it’s a straightforward, pragmatic look at how to engage with angry customers.


    Posted by a reviewer on Amazon

    He often uses a playbook-style approach to help marketers learn how to reach out to aggrieved customers, no matter what channel they are using to voice their problems.


    Posted by a reviewer on Amazon

    Baer’s major organizational insight is that there are essentially two types of haters: onstage haters, who use social media as their primary complaint venue, and offstage haters, who prefer more private channels, like email or phone.

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