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Overview
- How are reviewers describing this item?
social, great and every. - Our engine has discovered that over 80% high quality reviews are present.
- This product had a total of 192 reviews as of our last analysis date on Jun 19 2020.
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Most positive review
An essential resource for every current or future business owner!
Most authentic review
Jay Baer provides clear and concise guidelines on how to win in customer service with both off-stage and on-stage complaints. A... Read More
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Posted by a reviewer on Amazon
There are too many gems to mention in hug your haters.
Posted by a reviewer on Amazon
They are the early warning detection system for your business.
Posted by a reviewer on Amazon
Every business owner in the country needs to read this book and understand the consequences of ignoring social media and the concerns of your customers.
Posted by a reviewer on Amazon
And i appreciated the fact that it applies to any business (or any organization for that matter) - no matter what field you are in.
Posted by a reviewer on Amazon
Negative reviews are a chance to shine.
Posted by a reviewer on Amazon
Upset clients can be loyal clients if you can turn them around.
Posted by a reviewer on Amazon
Onstage interactions with upset clients is chance to show all those watching that you care enough to listen, empathize, apologize, and try to fix individual complaints.
Posted by a reviewer on Amazon
It is not for the faint of heart.
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