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Pros & Cons
Pros
The ignition works great. Has thermocouple for safety. Simply turn it the knob off and enjoy a pain-free evening.
Love the black glass and reflections. My adult kids and i purchased the one with the blue fire glass for the husband for fathers’ day. I also bought some copper colored fire glass and we mixed the two; it looks beautiful in the firelight!
Only tool needed is a phillips screwdriver.
Cons
Customer service is not only unhelpful but also unkind. Never worked properly. It just should have been done correctly.
It's pretty and provides a nice flame, but is built with cheap materials and rusts badly and immediately. Doesnt even spark. Propane only feeds if you continuously bleed it.
Tried swapping three tanks, definitely an issue with the table. Very tight area next to the control knobs. One screwhole already cross threaded.
Highlights
Quality
After completing assembly and posting a review i have discovered that the fire pit will not light either by the lighter or match
Manual says this is due to a faulty thermocouple
Apparently the manual needs updating to instruct you hold lighter knob in for 1 min vs 20 before releasing
Works as it supposed to and very well
Overview
- How are reviewers describing this item?
burned, easy, good, manual and faulty. - Our engine has detected that the listing/variation has anomalous review count history. Please review the historical review count graph.
- Our engine has profiled the reviewer patterns and has determined that there may be deception involved.
- Our engine has determined that the review content quality is low.
- Our engine has analyzed and discovered that 73.5% of the reviews are reliable.
- This product had a total of 3,656 reviews as of our last analysis date on Mar 11 2024.
Helpful InsightsBETA
Posted by a reviewer on Amazon
Very attractive quality product but
Posted by a reviewer on Amazon
Instructions not very clear on steps
Posted by a reviewer on Amazon
After completing assembly and posting a review i have discovered that the fire pit will not light either by the lighter or match
Posted by a reviewer on Amazon
No propane is coming out of the unit
Posted by a reviewer on Amazon
I have tried 2 full tanks with no change
Posted by a reviewer on Amazon
Waiting on response and solution
Posted by a reviewer on Amazon
Update 226 had to go through lengthy trouble shooting process on phone with customer service
Posted by a reviewer on Amazon
Determined faulty fire bowl assembly
Review Count History
Price History
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