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Overview
  • How are reviewers describing this item?
    great, good, new, different and written.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 41 reviews as of our last analysis date on Oct 1 2019.
Details

BETA

Most positive reviewquestion

Well written and thorough book on the history of Customer Success and how to best implement it into your workforce.

Least positive reviewquestion

Not enough review data to provide meaningful insight.

Most authentic reviewquestion

Customer Success is still a new field, but this is the most comprehensive book available right now on the subject. I hope the a...  Read More

Least authentic reviewquestion

Not enough review data to provide meaningful insight.


Helpful Insights

BETA

    Posted by a reviewer on Amazon

    The concept is great, however in some sections i felt that the context is repetitive.


    Posted by a reviewer on Amazon

    It is clear, straight forward and full of practical, applicable information that can be utilized by any sales organization.


    Posted by a reviewer on Amazon

    Additionally the book doesn't recognize that there might be several different actors in the play.


    Posted by a reviewer on Amazon

    Success for the call center manager might be getting this new product installed and running within 90 days whereas success for the call center director might be reducing staffing costs by 5% while improving time-to-answer by 10%.


    Posted by a reviewer on Amazon

    Today pre-sales and after-sales are generally quite different animals with different incentives and the customer is the one who experiences the gaps; tomorrow there should be a continuous coherent journey from initial discovery through to expansion and renewal - but this can't happen unless the entire organization understands what parts play which roles in customer success and incentives are correctly aligned.


    Posted by a reviewer on Amazon

    As other reviewers have commented, you will be disappointed if you are looking for a how-to guide with in-depth case studies.


    Posted by a reviewer on Amazon

    The main cause for this is that the bulk of the book is actually a reprint of a gainsight content marketing piece entitled 10 laws of customer success that is itself a compendium of the views of 10 different authors.


    Posted by a reviewer on Amazon

    Customers demand this type of treatment and will go elsewhere if they do not receive it.

Review Count History
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