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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Sold by Dan Steinman
Company Product Reviews Grade:A

In category Processes & Infrastructure


Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews


Analyzed on:Jul 1, 2018
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You can trust the reviews of this product.

4.953030

Analysis overview

Our engine has discovered that over 90% high quality reviews are present.
This product had a total of 30 reviews on Jul 1 2018.
Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
Our engine has determined that the review content quality is high and informative.
Interesting tidbit: the most used word by reviewers is customer.
How are reviewers describing this item?
great, good, different, key and new.

Reviews summary

Must read great introduction for customer success discipline, with good examples and tips for implementation depending of your customer quantity/ type

This book is a great place to start to learn all about customer success and the importance of implementing it in your organization



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[["customer", 43], ["success", 38], ["book", 31], ["great", 11], ["good", 8], ["company", 8], ["business", 7], ["their", 7], ["organization", 7], ["different", 6], ["key", 6], ["new", 6], ["how", 6], ["read", 6], ["from", 6], ["why", 5], ["customers", 5], ["become", 5], ["might", 5], ["other", 5], ["revenue", 5], ["subscription", 5], ["understanding", 4], ["those", 4], ["function", 4], ["metrics", 4], ["best", 4], ["written", 4], ["well", 4], ["high", 4], ["job", 4], ["about", 4], ["people", 3], ["entire", 3], ["part", 3], ["days", 3], ["center", 3], ["today's", 3], ["every", 3], ["team", 3], ["know", 3], ["who", 3], ["management", 3], ["sales", 3], ["comprehensive", 3], ["authors", 3], ["back", 3], ["looking", 3], ["still", 3], ["things", 3], ["content", 3], ["thinking", 3], ["ceo", 3], ["software", 3], ["concepts", 3], ["own", 3], ["recommended", 3], ["companies", 3], ["based", 3], ["into", 3], ["manager", 3], ["supported", 2], ["most", 2], ["grow", 2], ["point", 2]]

Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews




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