This analysis is outdated. Please reanalyze.

VerifiedTrusted Partner

Fakespot Verified Deals

Check out Amazon Deals provided by our trusted partner Brad's Deals!
Get Better Amazon Deals  White arrow
  • How are reviewers describing this item?
    great, good, easy, material and excellent.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has detected that Amazon has altered, modified or removed reviews from this listing. We approximate total reviews altered up to 8.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 31 reviews as of our last analysis date on Mar 1 2020.


Most positive reviewquestion

Easy to use and I've already recommended it to others. I used much of the material for a refresher course for my team,

Least positive reviewquestion

Not enough review data to provide meaningful insight.

Most authentic reviewquestion

Great book for basic knowledge of customer training!!

Least authentic reviewquestion

Not enough review data to provide meaningful insight.

Helpful Insights


    Posted by a reviewer on Amazon

    This was my first ebook experience, which was nice having it on my phone, but in class everyone else had the actual book.

    Posted by a reviewer on Amazon

    It is a great foundation, and already, i'm seeing improvements in my dealings with customers.

Review Count History
Price History