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  • How are reviewers describing this item?
    human and social.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 90% high quality reviews are present.
  • This product had a total of 171 reviews as of our last analysis date on Mar 15 2020.


Most positive reviewquestion

A must read for all walks of life looking to increase their awareness both personally and professionally. Highly recommended fo...  Read More

Least positive reviewquestion

if you work with people this book should be on your bookshelf.

Most authentic reviewquestion

Excellent book.Wish I'd read it in my 20's.Life changer for dealing with people.

Least authentic reviewquestion

Not enough review data to provide meaningful insight.

Helpful Insights


    Posted by a reviewer on Amazon

    Soon the two agreed to work together to create a program on communication and violence de-escalation.

    Posted by a reviewer on Amazon

    Although this part does respond to communication attempts it often responds in a very emotional way, distorting facts and priorities in order to follow a social agenda.

    Posted by a reviewer on Amazon

    When this part takes over communication is difficult to impossible.

    Posted by a reviewer on Amazon

    On page 49, the author talks of the way the word “you” is often used in confrontational situations and advises avoiding it when possible.

    Posted by a reviewer on Amazon

    Part of this, he states, is to strive for the receiver of the message to focus on content rather than the possibility that the speaker is threatening the hierarchy or power structure.

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