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Overview
  • How are reviewers describing this item?
    good, great, easy and every.
  • Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
  • Our engine has determined that the review content quality is high and informative.
  • Our engine has discovered that over 80% high quality reviews are present.
  • This product had a total of 229 reviews as of our last analysis date on Oct 8 2019.
Details

BETA

Most positive reviewquestion

It has helped our organization fine tune those things that matter most to our guests.

Least positive reviewquestion

I have been to Disney Institute over 4 times and the concepts they teach are second to none.

Most authentic reviewquestion

If you're looking for the not so secret secrets of Disneyland, pop open this book. It is interesting to see the best practices ...  Read More

Least authentic reviewquestion

Not enough review data to provide meaningful insight.


Helpful Insights

BETA

    Posted by a reviewer on Amazon

    The book was very repetitive but basically says disney is very thorough in all aspects of their buisness’.


    Posted by a reviewer on Amazon

    If any company that knows about branding, it's disney.


    Posted by a reviewer on Amazon

    If you are struggling with customer service and/or retention.


    Posted by a reviewer on Amazon

    Thinking 'they won't notice' is not good enough.


    Posted by a reviewer on Amazon

    I enjoyed how this book highlighted key concepts and did not stay from the main points and objectives.


    Posted by a reviewer on Amazon

    However, as has happened 3 times in the past 6 months or so- it arrived damaged.


    Posted by a reviewer on Amazon

    I agree disney is de facto for customer service.


    Posted by a reviewer on Amazon

    A perfect​ book that will help you understand how attention to detail can benefit your company and how to amaze your customers, not just make them satisfied.

Review Count History
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