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Fakespot Review Analyzer Report

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A)

In category United States


Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews


Analyzed on:Jul 21, 2018
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You can trust the reviews of this product.

4.65188188

Analysis overview

Our engine has discovered that over 90% high quality reviews are present.
This product had a total of 188 reviews on Jul 21 2018.
Our engine has profiled the reviewer patterns and has determined that there is minimal deception involved.
Our engine has determined that the review content quality is high and informative.
Interesting tidbit: the most used word by reviewers is book.
How are reviewers describing this item?
great, good, easy, excellent and best.

Reviews summary

Excellent book excellent and helpful great book, really makes you think of the experience that is given to the customer it's all about the small things and no one does that better than disney

Now i wanna go and experience the disney magic this book changed how i ran my company and allowed me to better verbalize and implement what we needed to do in order to provide the best customer service experience possible



Review Count

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Price Track

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[["book", 85], ["disney", 50], ["service", 43], ["customer", 43], ["great", 32], ["read", 30], ["their", 26], ["how", 24], ["business", 17], ["good", 15], ["company", 13], ["experience", 13], ["our", 12], ["guest", 11], ["easy", 11], ["excellent", 11], ["into", 10], ["best", 10], ["work", 9], ["recommend", 9], ["well", 8], ["cast", 8], ["looking", 8], ["quality", 8], ["team", 8], ["magic", 8], ["better", 8], ["from", 7], ["many", 7], ["every", 7], ["reading", 7], ["makes", 7], ["highly", 7], ["help", 6], ["books", 6], ["process", 6], ["world", 6], ["down", 6], ["anyone", 6], ["guests", 6], ["about", 6], ["people", 6], ["amazing", 6], ["improve", 5], ["fan", 5], ["behind", 5], ["detail", 5], ["clear", 5], ["truly", 5], ["everyone", 5], ["provide", 5], ["industry", 5], ["who", 5], ["interesting", 5], ["training", 5], ["why", 4], ["organization", 4], ["institute", 4], ["ways", 4], ["walt", 4], ["understand", 4], ["employee", 4], ["most", 4], ["learn", 4], ["plan", 4]]

Fakespot Review Grade

A
Our analysis detected over 90% high quality reviews




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