Super easy to install & a great value for the price

Super easy to install & a great value for the price   Read Less

Great Product, Absolutely Horrible Tech support.

Great Product, Absolutely Horrible Tech support.   Read Less

This product did not work for me. My ISP is Spectrum, and they couldn't get it working. I have above average technical knowledg...  Read More

This product did not work for me. My ISP is Spectrum, and they couldn't get it working. I have above average technical knowledge and experience, and in my opinion this was Spectrum's fault, not the product's.My net takeaway is that you are taking a risk with this product if Spectrum is your ISP. My rating for Spectrum is ZERO stars. Even though this is one of the modems they SAY they support, they don't really support this one, or probably any other one for that matter. The only reason you need a modem on Spectrum is that you're on a grandfathered Time Warner plan, you have your own (possibly working) modem, and want to replace it. Their goal is to get you off the Time Warner plan and onto their own. On their own plan, they don't charge separately for modems. They just build the price right in.The rest of this describes my rationale for blaming Spectrum rather than ARRIS for my installation problem.1) The reason I got a new modem was that I saw on my bill I was paying for 200 Mbs service and was only getting 50. I called the Spectrum help desk and they said it was a modem problem. (They also tried to switch me over to Spectrum, but at higher cost.) So I got this one, the fastest one I could find that didn't have the Puma 6 chipset.2) I was able to self-install the modem up to the point where Spectrum has to activate it. This implies that the modem is working, because the modem needs to connect to Spectrum services to get that far.3) The Spectrum help desk claimed I possessed one of their own modems and that's why I couldn't get it connected. I pointed out to them that I hadn't ever been billed for it, so that didn't make sense. (I got my working modem the day they announced that they would begin charging for theirs.) After some time, they agreed that the problem was on their end and said they needed to send out a technician.4) The technician found the cable to be in order, and eventually wound up calling his help desk. They could not activate the modem. They then said the problem was at the office because I had two modems for the account and I'd have to go down and talk to their customer branch (sales and service) office to resolve this problem.5) At the sales office, they said:Of course you have two modems (neither of them belonging to Spectrum.) The old working one and the new one you're trying to install. Activating one or the other is a simple matter of selecting one or the other on a menu. We can easily activate it. However:The 200 Mbs service price was going to go up next month. You were on an introductory, limited time special.Maybe they already tried selecting the correct modem on the menu. Maybe you're modem is defective. Maybe it really is our problem. But it's not our modem so we can't fix it. Why don't you switch over to Spectrum and use our modem? Besides, we can get you this neat deal which includes everything you have now, plus a phone, plus HBO. And we can guarantee the same price you're paying now for two years.So I said OK. I had already put a week into modem selection and hassling with Spectrum.It seems like Spectrum is working their way toward having the most hated customer service in the country, a title that used to be owned by Time Warner. They've got my vote.   Read Less