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  • This product had a total of 45 reviews as of our last analysis date on Aug 15 2017.
Reviews Summary

, building an apprentice program, having themed meeting rooms, celebrating wins, and even having a staff ball pit)

My favorite part of the book was the chapter that focused on using the same tactics to create a positive team culture (e

It's replete with suggestions going beyond the usual superficial actions like setting the mood or being nice and includes loads of actual examples from all types of organizations around scenarios like using humor to diffuse awkward staff mishaps, the difference between being pet friendly and pet welcoming, and surprising and delighting customers over their entire experience, rather than making it all happen up front

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