building an apprentice program having themed meeting rooms celebrating wins and even having a staff ball pit

My favorite part of the book was the chapter that focused on using the same tactics to create a positive team culture e

Its replete with suggestions going beyond the usual superficial actions like setting the mood or being nice and includes loads of actual examples from all types of organizations around scenarios like using humor to diffuse awkward staff mishaps the difference between being pet friendly and pet welcoming and surprising and delighting customers over their entire experience rather than making it all happen up front