Posted by a reviewer on Amazon

This is a great computer but the stylus pen wasnt included in the package the box was included but the pen wasnt in the box

Posted by a reviewer on Amazon

Hopefully they will send me my pen shortly

Posted by a reviewer on Amazon

I failed to decipher the code to convert to windows to pro and wrote a bad review

Posted by a reviewer on Amazon

I bought this laptop with a windows 10 pro upgrade included in the amazon description

Posted by a reviewer on Amazon

However i kept getting an error that i had an invalid product key when trying to upgrade to win 10 pro

Posted by a reviewer on Amazon

Long story short after talking to microsoft they explained to me that the product key i had was an oem product key and not an upgrade product key hence the error

Posted by a reviewer on Amazon

I ended up having to do a fresh install of windows 10 pro in order to upgrade

Posted by a reviewer on Amazon

Hp support was not helpful at all